Jessica Saunders
Raleigh,NC
Summary
Proactive Shop Owner with extensive experience in managing day-to-day business operations, driving revenue growth, and maintaining financial stability. Skilled in inventory management, targeted marketing, and customer service excellence. Known for developing loyal customer bases and fostering positive work environments to ensure long-term success.
Overview
7
7
years of professional experience
Work History
Shop Owner
The Willows Decor, LLC
01.2022 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Managed day-to-day business operations.
General Manager
Milk Bar
07.2017 - 11.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Bachelor of Arts - International Business
William Peace University
Raleigh, NC05-2015
Skills
- Networking and partnerships
- Business Operations
- Pricing strategy
- Staff hiring and training
- Social Media Marketing
- Customer service expertise
- Business Administration
- Small business operations
Timeline
Shop Owner
The Willows Decor, LLC
01.2022 - Current
General Manager
Milk Bar
07.2017 - 11.2018
Bachelor of Arts - International Business
William Peace University
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