Jessica Saunders
Greensboro,NC
Summary
Motivated and resourceful professionals with a reputation for quality, proficiency, and reliability in service-orientated positions. Core competencies and skills include
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
Work History
Seasonal Brand Ambassador
Aerie
Greensboro, NC
10.2025 - 12.2025
Cashier/Customer Service
Triad Goodwill
Greensboro, NC
01.2024 - 06.2024
- Responsible for customer service and checkout. Conducted merchandise inventory, stocking and pricing.
Receptionist
Ralph Jackson Hearing Aid Service
Greensboro, NC
01.2022 - 07.2022
- Accountable for all insurance verification, data entry and payment processing. Leveraged Sycle platform for patient scheduling and coordination. Managed inbound/outbound calls and customer service process. Completed administrative duties and equipment refresh.
Cashier/Customer Service
Goodwill Industries of Southern Rivers
02.2021 - 05.2021
- Responsible for customer service and checkout. Conducted merchandise inventory, stocking and pricing.
Intern
Eye Care Center
Moultrie, GA
09.2016 - 10.2016
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported eye examinations by preparing equipment and maintaining sterile environments.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Collaborated with optometrists to provide pre- and post-operative care instructions to patients.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Educated patients on lens options and eyewear maintenance, enhancing customer satisfaction.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Accounts Payable Specialists
Albany Housing Authority
Albany, GA
04.2016 - 08.2016
- Temporary position. Entered all incoming bills, purchase orders, and vendor statements into records management system. Processed and distributed all property and vendor payments. Responsible for coding tenant utility bills for all five AMPs which included over 200 apartments. Addressed and mitigated tenant questions.
Dispatcher/Data Entry Clerk
Sizemore Plumbing
Albany, GA
03.2015 - 09.2015
- Coordinated daily dispatch operations, ensuring timely service delivery and optimal resource allocation.
- Monitored and prioritized service calls, enhancing response times and customer satisfaction.
- Utilized scheduling software to streamline dispatch processes, improving operational efficiency.
- Collaborated with technicians to address logistical challenges, facilitating smooth workflow execution.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Administrative Assistant and Office Manager
Ditch Witch of Georgia
Albany, GA
06.2011 - 01.2014
- Led the administrative function. Provided onsite customer service and managed customer communications. Responsible for accounts receivable/payable. Processed all billing statements and payments. Established and maintained electronic filing system. Maintained monthly sales and tax ledger reports and reconciled all bank statements.
Education
Bachelor’s Degree - Business Administration concentrating in Accounting
Strayer University
Herndon, VA03-2028
Associates Of Science - Health Science – Medical Office and Billing Specialist
Ultimate Medical Academy
05-2018
Associates - Medical Computer Administration
ECPI University
Skills
- Microsoft Office
- 10 Key Data Entry
- Accounts Receivable/Payable
- Medical Billing, Coding and Scheduling
- QuickBooks
- Transcription
- Accounting
- Payroll
- CPT Coding
- Records Management
- EMR Systems
- ICD-9
- Medicare/Medicaid Payers
- Insurance Verification and Reimbursement
- HIPPA
- Communication
- Collaboration
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
- Adaptable personality
- Sales expertise
Timeline
Seasonal Brand Ambassador
Aerie
10.2025 - 12.2025
Cashier/Customer Service
Triad Goodwill
01.2024 - 06.2024
Receptionist
Ralph Jackson Hearing Aid Service
01.2022 - 07.2022
Cashier/Customer Service
Goodwill Industries of Southern Rivers
02.2021 - 05.2021
Intern
Eye Care Center
09.2016 - 10.2016
Accounts Payable Specialists
Albany Housing Authority
04.2016 - 08.2016
Dispatcher/Data Entry Clerk
Sizemore Plumbing
03.2015 - 09.2015
Administrative Assistant and Office Manager
Ditch Witch of Georgia
06.2011 - 01.2014
Associates - Medical Computer Administration
ECPI University
Bachelor’s Degree - Business Administration concentrating in Accounting
Strayer University
Associates Of Science - Health Science – Medical Office and Billing Specialist
Ultimate Medical Academy