Summary
Overview
Work History
Skills
Timeline
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Jessica Babbitt

Camden,DE

Summary

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

18
18
years of professional experience

Work History

General Manager

Burke Equipment
09.2017 - Current
  • Managing all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Reviewing applications and conducting interviews for potential employees.
  • Conducting regular performance evaluations and providing constructive feedback.
  • Issuing written warnings as necessary based on performance evaluations.
  • Championing employee engagement initiatives to improve workplace culture.
  • Auditing employee hours for accurate biweekly payroll processing.
  • Managing staffing, scheduling, and training for all departments.
  • Conducting exit interviews to gather feedback from departing employees.
  • Monitoring phone response times and adherence to phone policy.
  • Analyzing financial income statements and reviewing expenses with management team.
  • Implementing inventory control systems to optimize stock management process.
  • Resolving customer issues promptly to ensure satisfaction and retention.
  • Leading safety initiatives and promoting a secure work environment for all employees.
  • Directing safety operations and maintaining clean work environment to adhere to FDA and OSHA requirements.
  • Performing daily inspections of the building and grounds for cleanliness and possible safety issues.
  • Providing guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Analyzing market trends to inform strategic decision-making for product offerings.
  • Monitoring financial performance and identifying areas for improvement in cost savings and revenue generation.
  • Tracking monthly sales to generate reports for business development planning.

General Manager

Royal Farms
02.2015 - 09.2017
  • Providing a friendly environment for customers and workers.
  • Greeting and acknowledging customers.
  • Maintaining outstanding customer service and store standards.
  • Displaying product knowledge to better assist customers with purchases.
  • Responding to customer requests in a timely manner.
  • Interviewing and hiring applicants.
  • Building an effective retail team through training and development.
  • Supplying meaningful and timely performance feedback.
  • Conducting meetings with retail team members.
  • Encourage on-going open communication, feedback, and follow-up.
  • Supporting and following all safety and loss prevention initiatives.
  • Ensuring employee compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.).
  • Implementing strategies to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and merchandise replenishment.
  • Monitoring and analyzing business processes and results to profitably achieve Royal Farms goals.
  • Adhering to the execution of established Royal Farms rules, policies, procedures, and systems.
  • Ensuring the proper execution of all Royal Farms marketing programs.
  • Improving profitability over the prior year's goals.

Assistant Store Manager

Walmart
10.2007 - 02.2015
  • Encouraged associates to identify and communicate ideas that will improve products and services.
  • Gathering information about pricing, products, and displays to be competitive.
  • Modeled and taught associates how to identify and resolve customer complaints.
  • Assisted associates with addressing difficult or complex issues.
  • Demonstrated a working knowledge of merchandising.
  • Monitored timelines and ensured that deadlines were met.
  • Ensured store operations and standards were aligned with Company goals.
  • Trained associates on planning and improving merchandising processes.
  • Reviewed feedback from reports and adjusted performance.
  • Obtained the proper resources in order to complete projects.
  • Informed associates on how to locate resources that meet the needs of the customer.
  • Applied policies and procedures to make informed decisions.
  • Investigated "red book" issues and accusations.
  • Managed own and others' time.
  • Followed up to ensure all work requirements are completed accurately and on time.
  • Set realistic timelines and goals to be accomplished.
  • Improved work processes and practices to increase performance and results.
  • Supervised recruitment, hiring, training, and succession planning for management and associates.
  • Analyzed performance evaluations and implemented duty assignments to enhance accountability.
  • Developed relationships with federal, state, and local officials to support business objectives.
  • Resolved associate concerns by proactively seeking feedback during on-site meetings.
  • Implemented asset protection and safety controls while ensuring compliance with quality standards.
  • Drove financial performance by achieving sales and profit goals through strategic initiatives.
  • Cultivated a respectful environment by adhering to company integrity and ethics standards.

Skills

  • Employee training
  • Financial analysis
  • Team building
  • Customer service
  • Conflict resolution
  • Compliance management
  • Cost reductions
  • P&L management
  • Time and resource optimization
  • Staff supervision
  • Performance evaluations
  • Staff-retention programs
  • Schedule management
  • Staff training and development
  • Customer relationship management

Timeline

General Manager

Burke Equipment
09.2017 - Current

General Manager

Royal Farms
02.2015 - 09.2017

Assistant Store Manager

Walmart
10.2007 - 02.2015

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Jessica Babbitt