Jessica Savage

Store Manager responsible for hiring, training, and developing staff to function through the H&M values.

Driving sales, creating growth through decision making and fiscal analysis.

Ensuring proper time keeping and allocation of pay and benefits.

Driving loyalty through customer engagement and associate culture. Driving sales through H&M app sign up.

Scheduling to ensure efficiency and operational excellence.

Manger on duty tasks, including opening and closing, cash handling, customer service and in the moment coaching, supply ordering and essential business functions.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Increased sales by implementing creative merchandising strategies and effectively managing inventory.
• Conducted regular performance reviews for staff members, identifying areas of strength as well as opportunities for growth and development.
• Oversaw budget management for the department, closely monitoring expenses to maximize profitability without sacrificing quality or service levels.
• Provided hands-on coaching for new hires, ensuring they were equipped with the knowledge required for success in their roles.
• Collaborated with store management on strategic initiatives to drive overall store performance and profitability.
• Established open lines of communication within the team, fostering an environment of collaboration and mutual support among employees.
• Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address underperforming areas.

• Tasked with all aspects of fostering a profitable business, recruiting, hiring and retaining talent, all human resource elements, developing staff by leveraging company directives and incorporating youth culture, diversity and inclusion.
• Providing outstanding customer service and building customer loyalty across the Foot Locker Inc. banners through cascading product knowledge and leveraging the staff's passion for sneaker culture.

• Charged with using the Footlocker Inc strategies and techniques to train and develop employees and drive sales, creating and maintaining customer relationships through memorable customer service, running the sales floor and delegating tasks to employees, opening and closing procedures.

• Charged with hiring and developing personnel to drive $4.4 million business, scheduling, business forecasting, managing the floor and up to 20 employees, managing and submitting payroll, supply ordering and change orders, opening and closing responsibilities, using metrics and company set goals to drive business and KPIs.

• Tasked with creating profitable business in women's jewelry, shoes, intimates, and beauty products while providing exemplary customer service, maintaining, and merchandising product, setting and achieving business goals for the department, training employees and updating product knowledge, opening and closing, cash handling, deposits and banking.