Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Sawning

Summary

Dynamic and results-driven professional with extensive experience in customer service and operations management. Proven track record in day to day finances, complemented by exceptional communication skills. Adept at enhancing customer satisfaction and streamlining processes to drive business success. Committed to delivering excellence in every interaction. Excelled at immediate problem solving when issues arose.

Overview

4
4
years of professional experience

Work History

Cashier

Kroger Grocery Store
03.2025 - 06.2025
  • Greeted clients entering store and responded promptly to their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed clients concerns.
  • Operated point of sale for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed clients needs and made product recommendations to increase sales.
  • Helped clients complete purchases, locate items, and join reward programs.

Assistant Manager

Spirit Halloween Store
08.2024 - 11.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed day-to-day operations to meet performance, quality and service expectations.
  • Open and close locations and monitored shift changes to maintain successful operation strategies and maximize business success.

Picker

Amazon
11.2023 - 03.2024
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Worked efficiently to meet assigned daily quotas.
  • Sorted and organized items in designated areas for easy access.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Received new stock and input values into computer system.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Kept work areas neat, clean and free from debris.

Packer

Seaford Transfer
02.2023 - 08.2023
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Trained new employees on proper packing and labeling techniques to apply best practices.
  • Inspected items to identify discrepancies and damages to report to supervisor while updating condition report.
  • Sealed containers and packages with glue, tape or other materials.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Proven success while working within tight deadlines in a fast-paced environment.
  • Counted inventory to verify accuracy of shipments.

Team Leader

Chuck E Cheese
12.2020 - 03.2023
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business, systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Kings Fork
Suffolk, VA
01-2022

Skills

  • Return processing
  • Drawer balancing
  • Product restocking
  • Money handling
  • Cleaning and sanitizing
  • Written and verbal communication
  • Order packaging
  • Time management skills
  • Online orders preparation
  • Multitasking and organization
  • Customer service excellence
  • Proficient in software

Timeline

Cashier

Kroger Grocery Store
03.2025 - 06.2025

Assistant Manager

Spirit Halloween Store
08.2024 - 11.2024

Picker

Amazon
11.2023 - 03.2024

Packer

Seaford Transfer
02.2023 - 08.2023

Team Leader

Chuck E Cheese
12.2020 - 03.2023

Kings Fork

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