Jessica Schaefer
Summary
Partner Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Partner Manager
Insight
04.2021 - Current
- I oversee the management of business relationships and facilitated growth opportunities for 10 partners.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Led solution development efforts to address end-user needs while coordinating involvement of company and partner personnel.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Contributed interview's and implemented mentoring program to promote positive feedback and engagement.
- Promoted a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
- Developed customized sales plans for each channel partner, driving increased revenue.
- Conducted regular business reviews with key stakeholders to provide updates on performance metrics and address any concerns or challenges.
- Mentored Funded Heads on best practices, contributing to their professional development.
Partner Specialist for Lexmark
Insight
03.2020 - 04.2021
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
Product Management - Partner Champion (Ivanti)
Insight
07.2019 - 03.2020
- Managed the collaborations with the sales team and Ivanti for providing solutions to meet the client's needs
- Responsible for YoY growth and assigned quarterly goals for Revenue and GP; each quarter I met if not exceeded my goals
- Maintained my pipeline for internal and external purposes; spoke to my opportunities in bi-weekly team meetings
- Developed a strong relationship with Ivanti's sales team, our Product Managers and the Purchasing team to have programs, promotions and tools running smoothly
- Coordinated site visits with Ivanti reps to meet with Insight reps and provide training/materials to develop their expertise
- Monitored opportunities to completion and ensure we were utilizing the appropriate programs.
Sales Solution Associate
IPS Federal
09.2017 - 07.2019
- Manage the FEDCSR email inbox which includes processing returns, creating new part numbers and accounts in the SAP system, moving accounts, setting up new vendors, and web orders
- Responsible for the Federal sales hold report in Excel by moving the orders through and reducing any hold ups on products
- Worked varied hours to meet seasonal and business needs.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Building relationships with multiple departments within Insight is a crucial aspect of this role.
- I have a strong ability to think quickly and find effective solutions to issues, ensuring that our clients and teammates receive timely and efficient support.
Pharmacy Intelligence
Bula Law
05.2016 - 09.2017
- Manage pharmaceutical licenses, initial applications and renewals for multiple clients
- Review and update the company law database, in addition to normal administrative duties such as ordering supplies, facilitating communications with clients, property management and vendors
- I also was in charge of freelancers that we hired and oversaw sending them work and then quality checking the work that they did
- Supervised, monitored and trained temp placement employees
- The position required the ability to work closely with our CEO, Vendors and clients on multiple levels as well as the ability to multitask.
Customer Service/ Order Processing
Apex Electrical Sales
03.2016 - 04.2016
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product details.
- Streamlined order processing time with efficient data entry and accurate documentation of customer orders.
- Reduced order discrepancies by maintaining up-to-date knowledge of inventory levels and product availability.
- Improved customer satisfaction by promptly addressing inquiries regarding order status, shipping details, and product specifications.
- Collaborated with warehouse staff to ensure timely shipment of orders, resulting in improved delivery times.
Business Analyst-Contractor
Pfizer Pharmaceuticals
08.2015 - 03.2016
- Manage direct customer account data for Pfizer Pharmaceutical and Greenstone customers in the US and Puerto Rico to ensure compliance with federal and state requirements
- Review all incoming customer account creation and change request, validate licensing and determine what additional requirements are needed to comply with regulatory requirements and Pfizer policies
- In addition, assign trade classification to customer accounts that drive the customer invoice terms, discounts, taxes, eligibility for contracting price, and may control access to specified products
- This position required the ability to work closely with Customer Service Representatives, Contract Managers, Credit and Collections Staff, Sales Representatives, Direct Customers, Distribution Center Staff, Government Pricing, Brand Teams, State Board of Pharmacy and other third party vendors.
U.S. Trade Group - Tikosyn Outreach- Contractor
Pfizer
05.2014 - 03.2015
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Responsible for developing standard operating procedures, recording data, placing phone calls to Doctors on the Tikosyn Drug, sending and receiving faxes.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
Office Manager
Decorating Den Interiors- Hippensteel Team
01.2012 - 01.2013
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Sr. Branch Associate/ Vault Teller
BBVA Compass
01.2009 - 01.2011
- Increased customer satisfaction by providing efficient and friendly service at the branch.
- Assisted in growing branch revenue by effectively cross-selling banking products and services.
- Strengthened client relationships with personalized attention and prompt resolution of inquiries or concerns.
- Ensured smooth daily operations by maintaining accurate transaction records, cash drawer balances, and compliance with banking regulations.
- Delivered exceptional service through timely response to client inquiries, addressing their financial needs, and offering suitable solutions.
- Collaborated with team members to develop innovative strategies for improving overall branch performance and customer experience.
- Promoted a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Contributed to branch growth by identifying opportunities for expanding existing client relationships through referrals or additional product offerings.
Shift Supervisor/ Pharmacy Technician
CVS Pharmacy
01.2007 - 01.2009
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
No Degree - Vocal Performance And Theatre
Chandler Gilbert Community College
Diploma -
Chandler High School
Chandler, AZ06.2001
Skills
- Company Processes and Procedures
- Leadership abilities
- Cross-functional collaboration
- Time management
- Emotional intelligence
- Effective communication
- Team building
- Sales strategy
- Analytical Skills
- Conflict resolution
- Multitasking
- Knowledgeable in SAP, MS Office, Adobe, PowerBi
Accomplishments
- Achieved substantial revenue growth by account mapping.
- Drove sales and brand awareness.
- Won "Partner Program Sales Person of the year" for driving sales initiatives and brand awareness.
Prior Experience
- Leslie Pool Supply, District Assistant Manager, Mesa, AZ, 2006, 2007
- Thrivent Financial For Lutherans, Administrative Assistant, 2005, 2006
- Private Nanny, 2002, 2007
- La Petite Academy, Two's Teacher, Chandler, AZ, 2001, 2002
- Chandler Public Library, Page, 2000, 2001
Systems
- SAP
- Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook)
- Visio
Certification
Certified Mental Health First Aid 2021
Becoming Athena - Emerging Leaders Program 2021
Purpose Driven Leadership 2023
Hobbies
Member of Vocal Connection
Timeline
Partner Manager
Insight
04.2021 - Current
Partner Specialist for Lexmark
Insight
03.2020 - 04.2021
Product Management - Partner Champion (Ivanti)
Insight
07.2019 - 03.2020
Sales Solution Associate
IPS Federal
09.2017 - 07.2019
Pharmacy Intelligence
Bula Law
05.2016 - 09.2017
Customer Service/ Order Processing
Apex Electrical Sales
03.2016 - 04.2016
Business Analyst-Contractor
Pfizer Pharmaceuticals
08.2015 - 03.2016
U.S. Trade Group - Tikosyn Outreach- Contractor
Pfizer
05.2014 - 03.2015
Office Manager
Decorating Den Interiors- Hippensteel Team
01.2012 - 01.2013
Sr. Branch Associate/ Vault Teller
BBVA Compass
01.2009 - 01.2011
Shift Supervisor/ Pharmacy Technician
CVS Pharmacy
01.2007 - 01.2009
No Degree - Vocal Performance And Theatre
Chandler Gilbert Community College
Diploma -
Chandler High School
Similar Profiles
Michael EversMichael Evers
Product Sales Analyst at InsightProduct Sales Analyst at Insight
Owen E. SmithOwen E. Smith
Warehouse Team Lead at InsightWarehouse Team Lead at Insight
Triveni FotedarTriveni Fotedar
Marketing Communications Manager at InsightMarketing Communications Manager at Insight
Justin SteeleJustin Steele
Associate at InsightAssociate at Insight
Nikhil MNikhil M
Partner Manager at Konnect InsightsPartner Manager at Konnect Insights