Jessica Schantz

● Properly greet customers, determine their needs, and immediately respond by providing guidance and assistance as required. Updated customers throughout repairs to ensure satisfaction.

● Maintained positive customer relationships and to ensure repeat business.

● Ensure files have the supporting documents for repairs and insurance protocols.

● Verified safe and quality repairs have been performed before customer arrival.

● Checked coverage, pay codes, endorsements and damages to ensure complete and correct repairs are completed with the customer and insurance needs.

● Created a team environment producing high performance results.

● Assist with providing our front office teammates with the necessary tools, training and information to effectively perform their jobs.

● Provided accurate and timely payroll and HR-related administration and recordkeeping.

● Onboarded new teammates

● Completed all Accounting related daily, weekly and monthly processing and reports per company SOPs and in a timely and consistent manner. Including Accounts Receivables and Accounts Payable accounts.

● Ensured center related expenses are costed to the correct GL for center financial accuracy. Ensure that the Center credit card is used for acceptable purchases per the company's procedures.

● Ensured OSHA compliance and maintained state and federal laws.

● Ensured the center had adequate office and shop supplies while ensuring costs are within budget.

● Hosted weekly meetings to discuss news, performance metrics, safety, opportunities, and celebrate wins as a team.

● Assist in the forecasting of goals and objectives for the Center and strive to meet them

● Ensure that every teammate follows all Caliber standards, policies and procedures

● Monitor closed jobs and gross profits of the center, communicate trends to the General Manager

● Supervise the sales, overall production and administration of the center

● Monitor work volume scheduled for the center and ensure work is assigned to the appropriate center.

● Maintain a broad knowledge base of insurance partner requirements.

● Follow up on all referrals present and past in order to maintain sales for the center.

● Reconciling invoices to payables report daily and monthly

● Demonstrate world-class service to set the company apart from the rest of the competiton

● Ensures the customer and their concerns are transferred on to the next teammate efficiently and with empathy. Promotes a friendly and helpful atmosphere.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Managed staff schedules and maintained adequate coverage for all shifts.