Jessica Schanz
Cincinnati,Ohio
Summary
Motivated individual with a strong background in customer service and sales. Proven success in merchandising and strategic development, showcasing a motivated sales professional. Exemplary product knowledge, confident and persuasive in approach. Recognized for advanced sales skills, excels at building customer relationships and understanding their needs. Strong communication and interpersonal skills, consistently provides superior customer service.
Overview
12
12
years of professional experience
Work History
Sales Lead
Sundance Catalog
10.2021 - 07.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized service.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Participated in store meetings and product training sessions to understand and sell items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within my team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Pet Care Professional/General Manager of Operations
Paw Joggers
01.2013 - 02.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Barista
Nordstrom
12.2018 - 02.2021
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Science - Dietetics
University of Cincinnati
Cincinnati, Ohio05.2020
Skills
- Detail Oriented
- Merchandising
- Customer service
- Organization
- Customer Retention
- Relationship Building
- Multitasking Abilities
- Adaptability and Flexibility
- Employee training and Leadership
- Dedicated team player
- Cross-selling techniques
- Stockroom Management
- Sales Planning
Additional Information
Motivated individual with a strong background in customer service and sales. Proven success in merchandising and strategic development, showcasing a motivated sales professional. Exemplary product knowledge, confident and persuasive in approach. Recognized for advanced sales skills, excels at building customer relationships and understanding their needs. Strong communication and interpersonal skills, consistently provides superior customer service.
Timeline
Sales Lead
Sundance Catalog
10.2021 - 07.2024
Barista
Nordstrom
12.2018 - 02.2021
Pet Care Professional/General Manager of Operations
Paw Joggers
01.2013 - 02.2022
Bachelor of Science - Dietetics
University of Cincinnati
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