Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Jessica Scharper

Coopersburg,PA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Adaptable Office Administrator with over 20 years of experience with wide range of talents from travel coordination to bookkeeping. Additional experience in assisting executives and coordinating company events. Fast-learner with interest in developing new skills to better support staff and management.

Overview

20
20
years of professional experience

Work History

Office Administrator

VM Development
Easton, PA
06.2021 - Current
  • Directly assist property owners, managers, accounting, maintenance teams in developing and building $10M-$50M adaptive reuse projects.
  • Assist with marketing available units, commercial and residential leads, construction contracts, lien updates. billing, and current and incoming tenant issues.
  • Handle security deposits, escrow accounts, monthly utility billing, handle tenant communications, as well as maintain tenant and vendor certificates of insurance.
  • Answer multi-line phone system, route calls, delivering messages to staff and greeting visitors.
  • General office management, coordinate office events, order supplies, etc..


Mortgage Protection Sales

Symmetry Financial Group
Remote, PA
11.2020 - 04.2021
  • Passed PA Insurance License tests.
  • Maintained knowledge of regulations, concepts, various policies, riders, annuities, federal tax considerations or life insurance.
  • Contacted and met with recent home buyers interested in ensuring their mortgage would be there for their loved ones in the event of death.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of various types of insurance plans.

Group Travel Consultant

Liberty Travel
Lehigh Valley, PA
08.2016 - 11.2020
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized trips for groups requiring 10 or more rooms
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Created and managed personalized websites for group events that leaders could use in promoting events.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.

Travel Consultant

Liberty Travel
Lehigh Valley, PA
07.2002 - 08.2016
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Maintained and updated corporate traveler profiles with current information.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on most popular international destinations.

Leadership Systems and Performance Analyst

Lucent Technology / Agere Systems
Allentown, PA
05.2000 - 05.2001
  • Designed and maintained Company Succession Plan database or multiple tasks, etc., tracking member records, talent assessment evaluations, and job placement
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Handled and maintained communications, coordinate leadership training workshops, networking evens, HR web administration.
  • Reviewed internal systems and introduced the 'Agere Systems Social Network' for new employees to network with one another and with other local companies.
  • Produced detailed and relevant reports for use in making business decisions.

Education

Bachelor of Science - Business Economics

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
12.2000

Skills

  • Team Management and Supervision
  • Complex Problem Solving
  • Microsoft Office Suite
  • Multitasking and Prioritization
  • Contracts and Vendor Agreements
  • Adaptable and Resilient
  • Budget Management
  • Customer Service Management
  • Administration and Operations
  • Verbal and Written Communication
  • Honesty and Integrity
  • Methodical and Organized
  • Goal Setting
  • Diligent Follow Through
  • Research and Analysis
  • Travel Coordination
  • Employee Motivation and Discipline
  • Attention to Detail
  • Documentation and Recordkeeping
  • Confidence and Drive

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Administrator

VM Development
06.2021 - Current

Mortgage Protection Sales

Symmetry Financial Group
11.2020 - 04.2021

Group Travel Consultant

Liberty Travel
08.2016 - 11.2020

Travel Consultant

Liberty Travel
07.2002 - 08.2016

Leadership Systems and Performance Analyst

Lucent Technology / Agere Systems
05.2000 - 05.2001

Bachelor of Science - Business Economics

East Stroudsburg University of Pennsylvania

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Jessica Scharper