Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Schenck

Aldan,Pennsylvania

Summary

Proven leader in customer service and problem-solving, adept at fostering teamwork and collaboration. At Oshkosh Aerotech, streamlined operations and enhanced team performance through effective training and feedback. Skilled in computer applications and maintaining composure under pressure, significantly boosting client satisfaction and loyalty.

Overview

21
21
years of professional experience

Work History

BHS

Oshkosh Aerotech
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Lead Customer Service Agent

Prospect Airport Services
02.2022 - 04.2024
  • Streamlined communication channels for a smoother customer experience with efficient delegation of tasks among team members.
  • Fostered a positive work environment through effective conflict resolution strategies and open communication among team members.
  • Reduced escalations by proactively identifying potential issues and implementing preventive measures accordingly.
  • Enhanced team performance, conducting regular training sessions and providing constructive feedback to agents.
  • Developed comprehensive knowledge of products and services, enabling swift problem-solving for customers.
  • Boosted company reputation by consistently delivering exceptional customer support and maintaining positive client relationships.

Stay at Home Mom

Self
05.2010 - 02.2022
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Customer Service Representative

Acme Markets, Inc
10.2003 - 05.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

GED -

Delaware County Community College
Media, PA
07.2013

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Multitasking
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Organization and Time Management
  • Problem Resolution
  • Decision-Making

Timeline

BHS

Oshkosh Aerotech
04.2024 - Current

Lead Customer Service Agent

Prospect Airport Services
02.2022 - 04.2024

Stay at Home Mom

Self
05.2010 - 02.2022

Customer Service Representative

Acme Markets, Inc
10.2003 - 05.2010

GED -

Delaware County Community College

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Jessica Schenck