Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Schliesman

Arlington,SD

Summary

Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

Madison Regional Health Systems
01.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used EPIC and Centriq to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.

Patient Account Specialist

Avera Medical Group
10.2022 - 01.2025
  • I help process insurance claims, collect payments from patients, resolve any problems that may arise, answer phones, help with financial assistance, and other misc duties.

Customer Care Specialist

Capital Card Services
07.2021 - 10.2022
  • I helped customer schedule and make payments
  • I helped with client complaints, orders, and explained our products and services that we offered as well as providing solutions to problems that may arise.

Patient Schedule Representative

Avera Medical Group
09.2019 - 07.2021
  • I helped schedule patients, reschedule patient appointments, answer phones, check patients in and help with daily duties of calling patients to schedule other appointments.

CNA/Restorative Aide/ Medication Aide

Neighborhoods at Brookview
09.2016 - 03.2019
  • I helped assist residents in daily needs to help maintain their independence
  • I also helped make sure residents got their daily physical therapy needs met
  • When passing medication I made sure it was the right dose, route, person, and time when administered.

Certified Nurses Assistant

Arlington Care and Rehab
01.2014 - 02.2017
  • Answer patient call signals, signal lights, bells to determine patients needs
  • Turn and reposition bedridden patients
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
  • Review patients dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
  • Measure and record food and liquid intake and output, and reporting changes to medical or nursing staff
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by nursing staff
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in the urine
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to the nurse
  • Exercise patients who are comatose, paralyzed, or have restricted mobility
  • Feed patients or assist patients to eat or drink
  • Supply, collect, or empty bedpans
  • Undress, wash, and dress patients who are unable to do so for themselves
  • Communicate with patients to ascertain feeling or need for assistance or social and emotional support
  • Lift or assist others to lift patients to move them on or off beds, wheelchairs, or recliners
  • Record height and weight
  • Restock patients rooms with personal hygiene items such as towels, washcloths, soap, or toilet paper
  • Provide information such as directions, visiting hours, or patient status information to visitors or callers.

Certified Nurse's Aide

Jenkin's Living Center
11.2010 - 01.2014
  • Answer patient call signals, bells to determine the patient's needs
  • Turn and reposition bedridden patients
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
  • Review patient's dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
  • Measure and record food and liquid intake and output, and reporting changes to medical or nursing staff
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
  • Record vital signs, such as temperature, blood pressure, pulse, respiration rate, as directed by nursing staff
  • Observe and examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in the urine
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to the nurse
  • Feed patients or assist patients to eat or drink
  • Communicate with patients to ascertain feeling or need for assistance or social and emotional support
  • Record height and weight
  • Provide information such as directions, visiting hours, or patient status information to visitor or callers.

Crew Member/Crew Trainer

McDonalds
06.2006 - 11.2010
  • Verify that prepared food meets requirements for quality and quantity
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order to kept warm until sold
  • Operate large - volume cooking equipment such as grills, deep-fat fryers, or griddles
  • Read food order slips or receive verbal instructions as to food required by patron and prepare and cook food according to instructions
  • Measure ingredients required for specific food items being prepared
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Serve orders to customers at windows, counters, or tables
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of the shift to ensure that amounts are correct and that there is adequate change
  • Greet customers entering the establishment
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Supervise and participate in kitchen and dining area cleaning activities
  • Resolve customer complaints regarding food service
  • Assign duties, responsibilities, and workstation to employ in accordance with work requirements.

Education

High School Diploma -

Castlewood High School
Castlewood, SD

Skills

  • HIPAA Understanding
  • Insurance Collaboration
  • Financial Counseling
  • Medicare and Medicaid Knowledge
  • Payment Processing
  • Patient Account Management
  • Medical Terminology
  • Verbal and Written Communication
  • Insurance Verification
  • Team Collaboration
  • Patient Care
  • HIPAA Compliance
  • Medical Billing
  • Collections Experience
  • Administrative Support
  • Problem Solving Abilities
  • Claims Resolution
  • Critical Thinking
  • Empathy and Compassion
  • Conflict Resolution
  • Effective Communication
  • Medical Billing Expertise
  • Interpersonal Skills
  • Organizational Skills
  • Account Reconciliation
  • Decision Making
  • Electronic Health Records
  • Attention to Detail
  • Bookkeeping
  • Medical Terminology Knowledge
  • Insurance Billing
  • Customer Relationship Management
  • Paperwork Processing
  • Account Monitoring
  • Word Processing
  • Credit and Collections
  • Pleasant Telephone Demeanor
  • Social Perception
  • Clear Communication

    • Payment Scheduling

References

  • Tatiana Holter, Avera Medical Group, Patient Scheduler Representative, 4, 6057360012, tatiana.holter@avera.org
  • Cristelle Pisawis, Avera Medical Group, Patient Scheduler Representative, 4, 6056517418, cristelle.pisawis@avera.org
  • Ali Hanson, Avera Medical Group, Patient Scheduler Representative, 4, 6058386622, alexandria.hanson@avera.org

Timeline

Patient Service Representative

Madison Regional Health Systems
01.2024 - Current

Patient Account Specialist

Avera Medical Group
10.2022 - 01.2025

Customer Care Specialist

Capital Card Services
07.2021 - 10.2022

Patient Schedule Representative

Avera Medical Group
09.2019 - 07.2021

CNA/Restorative Aide/ Medication Aide

Neighborhoods at Brookview
09.2016 - 03.2019

Certified Nurses Assistant

Arlington Care and Rehab
01.2014 - 02.2017

Certified Nurse's Aide

Jenkin's Living Center
11.2010 - 01.2014

Crew Member/Crew Trainer

McDonalds
06.2006 - 11.2010

High School Diploma -

Castlewood High School

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Jessica Schliesman