Jessica Schmick
Scottsbluff,NE
Summary
Dynamic Assistant Manager with a proven track record at Trader Joe’s, enhancing customer satisfaction and team cohesion. Skilled in staff training and development, operations management, and problem resolution. Achieved significant improvements in employee performance and customer service standards. Expert in multitasking and organizational skills, driving business growth through strategic planning and effective team collaboration.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Trader Joe’s
10.2018 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Schmick’s Market
07.2016 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
ESL Teacher
Union School
05.2014 - 05.2016
- Educated students in basics of English grammar and conversational speaking.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Education
High School - General ED
Christian Liberty Academy
Illinois05.1997
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Money Handling
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Recruiting and interviewing
- Compliance understanding
- Employee Performance Evaluations
- Project management abilities
- Cost Control
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Multitasking Abilities
- Time Management
- Organizational Skills
- Active Listening
Timeline
Assistant Manager
Trader Joe’s
10.2018 - 06.2024
Assistant Manager
Schmick’s Market
07.2016 - 10.2018
ESL Teacher
Union School
05.2014 - 05.2016
High School - General ED
Christian Liberty Academy
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