Jessica Schmidt
Summary
Dynamic leader with a proven track record with excelling in administrative management and service excellence. Spearheaded initiatives to enhance office efficiency and customer satisfaction, leveraging outstanding client support and detailed transaction tracking skills. Demonstrated expertise in staff training and accounts payable management, driving operational improvements and fostering team collaboration. Professional with high standards and results-driven approach, prepared for role of Office Manager or Sales Associate. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Serpentini Chevrolet Collision Center
07.2024 - Current
- Established streamlined procedures for document management for enhanced accessibility.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
Assistant Manager
Intense Collision Center
08.2024 - 10.2024
- Led training initiatives, enhancing employee skills and confidence.
- Established open lines of communication with team for feedback and suggestions.
- Developed contingency plans with team to address potential disruptions.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
- Monitored timely collection and application of account receivable collections.
- Contributed to company profitability by diligently monitoring customer accounts and minimizing uncollectible amounts.
- Streamlined month-end closing procedures, reducing processing time for financial statements generation.
- Enhanced financial reporting accuracy with meticulous account reconciliations and timely adjustments.
Classroom Teacher
Horace Elementary School
07.2021 - 05.2022
- Utilized technology to create dynamic learning experiences, preparing students for digital world.
- Developed individualized learning strategies for students to enhance academic performance.
- Designed assessments to measure student progress, informing instructional adjustments for improved understanding.
- Created a safe and inclusive atmosphere to support social-emotional development for all learners.
- Built positive relationships with parents to involve families in educational process.
- Incorporated differentiated instruction techniques to accommodate diverse learning styles and needs.
- Developed strong rapport with students, fostering a sense of trust and mutual respect.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Established clear expectations for behavior, creating a respectful and inclusive classroom environment.
- Utilized data-driven instruction practices to identify areas needing improvement and adjust teaching strategies accordingly.
- Enhanced student comprehension by utilizing visual aids and real-life examples in lessons.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with colleagues to create interdisciplinary lesson plans for a more comprehensive learning experience.
- Designed daily lesson plans customized to student needs.
Crew Manager
Swanson Industries
06.2020 - 08.2021
- Boosted productivity by setting clear goals and expectations for each crew member.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Fostered a culture of accountability for team members, resulting in improved collaboration and communication.
- Conducted safety training sessions for staff to reinforce best practices and create a culture of safety awareness.
- Optimized inventory accuracy by conducting regular audits and streamlining tracking processes.
- Identified bottlenecks in workflows to implement process changes that enhanced operational efficiency.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Cashier
Circle K
08.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Sales Associate
Lake Restoration
05.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained knowledge of products to provide helpful recommendations.
- Processed orders and ensured accurate entry into the system.
- Assisted customers with product inquiries and provided information about features and benefits.
- Educated customers on promotions and upselling opportunities.
- Documented customer interactions in the system for future reference.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Input order information into system and updated customer accounts to document and track customer orders.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Processed customer orders in line with established policies and procedures.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Resolved customer complaints in professional and timely manner.
- Analyzed service notes and entered them into multiple systems following FDA Procedures to keep track of the vegetation we were treating.
Education
Bachelor of Science - Human Development & Family Science
North Dakota State University
Fargo, ND05-2021
Bachelor of Science - Elementary Education
Valley City State University
Valley City, ND05-2021
Skills
- Service Excellence
- Administrative Management
- Effective Organizational Skills
- Office Operations Management
- Accounts Payable Management
- Monthly Reconciliation Process
- Detailed Transaction Tracking
- Team Leadership
- Staff Training Programs
- Safety Compliance Tracking
- Proactive Maintenance Strategies
- Disciplined Work Ethic
- Organizational Skills
- Certified Forklift Operator
- Experienced in Scissor Lift Operation
- Prioritization and Scheduling
- Attentive Listening
- Effective Troubleshooting Skills
- Proficient in Managing Multiple Tasks
- Effective Solutions Development
- Achievement Focused
- Outstanding Client Support
- Detail-Oriented Data Management
- Client Interaction Skills
- Developing Connections
Certified Expert in Microsoft Package (Word, PP, Excel, Outlook, etc.)
College Corse in Computer 101, scored a 4.0 Academic Grading; Specialized Microsoft package training
Timeline
Assistant Manager
Intense Collision Center
08.2024 - 10.2024
Office Manager
Serpentini Chevrolet Collision Center
07.2024 - Current
Classroom Teacher
Horace Elementary School
07.2021 - 05.2022
Crew Manager
Swanson Industries
06.2020 - 08.2021
Cashier
Circle K
08.2018 - 06.2020
Sales Associate
Lake Restoration
05.2017 - 06.2019
Bachelor of Science - Human Development & Family Science
North Dakota State University
Bachelor of Science - Elementary Education
Valley City State University
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