Jessica Schoonover
Davie,FL
Summary
Passionate Retail Pharmacist with 20 + years of experience delivering high-quality pharmaceutical care. Each working day is approached in a
manner beyond individual tasks but rather aimed at creating moments of care for the patient. Seeking for a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in a fast paced environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
WAL-MART
01.2015 - 04.2023
- Centered daily tasks around safety, simplicity, kindness, and connection with staff and customers
- Vaccine advocate as an educator, facilitator, and immunizer
- Participated in community outreach initiatives, conducting educational presentations on medication safety and proper usage techniques
- Complied with all state and federal regulations including company policies and procedures
- Streamlined pharmacy operations by implementing efficient inventory management systems and reducing medication errors
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations
- Interviewed, hired and trained staff, enabling business to serve more patients
- Coordinated pharmacy staff schedule and performance evaluations
- Closely monitored department performance metrics and 5-star ratings through customer service feedback survey
- Optimized workflow processes for faster filling of +300 prescriptions daily, resulting in improved patient satisfaction
- Implemented medication therapy management programs, resulting in improved patient adherence
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services
Pharmacy Manager
WAL-MART
01.2008 - 01.2015
- Trained over 20 newly hired technicians and 10 pharmacy interns
- Grew the business, operated with discipline, inspired and motivated team
- Cultivated a network of physicians with doctor visits and follow-up calls
- Monitored, reviewed, and implemented strategies to meet company's metrics
- Attended and participated in weekly district calls and annual meetings
- Conducted yearly staff performance reviews, including hiring and coaching for improvement
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients
- Improved patient satisfaction by providing personalized consultations and medication management services
Staff Pharmacist
WAL-MART
08.2006 - 01.2008
Technician / Grad Intern
WAL-MART
07.1999 - 08.2006
Education
Doctor of Pharmacy -
Nova Southeastern University
Davie, FL05.2006
Skills
- DETAIL - ORIENTED
- REGULATORY COMPLIANCE
- PERSONABLE AND COLLABORATIVE
- VACCINE ADVOCATE
- SPECIALTY MEDICATIONS
- PHARMACY OPERATIONS MANAGEMENT
- MEDICATION THERAPY MANAGEMENT
- CLINICAL DECISION SUPPORT
License
Doctor of Pharmacy
Nova Southeastern University
Issued 08/2006; Expires 09/2025
PS41518
Awards
- PHARMACY OF THE YEAR 2012
- AWARDED A MOMENTS OF CARE PIN 2021
- SELECTED AS PILOT STORE FOR THE MARKET ( 2010-2015)
Certification
- Basic Life Support for Healthcare Provider; America Heart Association; Issued 10/2023; Expires 10/2025
- Immunization Certification; American Pharmacist Association; Issued 08/2006; Expires 09/2025
Timeline
Staff Pharmacist
WAL-MART
01.2015 - 04.2023
Pharmacy Manager
WAL-MART
01.2008 - 01.2015
Staff Pharmacist
WAL-MART
08.2006 - 01.2008
Technician / Grad Intern
WAL-MART
07.1999 - 08.2006
Doctor of Pharmacy -
Nova Southeastern University