Jessica Schroeder
Beaumont,TX
Summary
Dynamic professional with extensive experience as a Correctional Officer at Jefferson County Sheriff’s Office, skilled in conflict resolution and safety protocols. Proven track record in enhancing security measures and fostering positive relationships, while effectively managing high-risk situations. Adept at strategic planning and mentoring, contributing to a safer and more efficient environment.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Developed strong customer service and money handling abilities in fast-paced retail environment. Skilled in effective communication and problem-solving, ensuring smooth operations and customer satisfaction. Seeking to transition into new field to leverage transferrable skills and contribute to dynamic team.
Experienced with diagnosing and repairing wide range of mechanical issues. Utilizes advanced diagnostic tools and techniques to ensure optimal vehicle performance. Track record of maintaining high standards of safety and efficiency in all repair and maintenance tasks.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Jefferson County Sheriff’s Office
5030 Us-69 Beaumont, Texas , 77705
06.2022 - Current
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted thorough inspections of facilities to maintain security and identify potential hazards.
- Collaborated with law enforcement personnel to execute emergency response plans effectively.
- Monitored inmate behavior and documented incidents, contributing to a safer environment for staff and inmates.
- Trained new officers on operational procedures and safety measures, enhancing overall team performance.
- Implemented conflict resolution strategies, reducing the frequency of altercations among inmates.
- Developed and maintained positive relationships with inmates to foster a rehabilitative atmosphere.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Enhanced security measures by conducting regular risk assessments and implementing appropriate security protocols.
Parts Manager
Louis Yazoo
Beaumont, TX
06.2020 - 02.2022
- Managed inventory levels to ensure timely availability of parts for operations.
- Oversaw procurement processes, negotiating with suppliers to optimize costs and quality.
- Developed training programs for staff on parts management systems and best practices.
- Streamlined order fulfillment process, reducing lead times through improved workflow coordination.
- Oversaw financial transactions and cash management in retail operations.
- Assisted customers with inquiries to improve satisfaction. Helped resolve product-related issues. Supported communication between customers and service teams.
- Developed and maintained strong relationships with vendors to enhance service quality and reliability.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Tracked project costs and other financial metrics to maximize profitability.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Achieved consistent quarterly sales targets through strategic account management and follow-up strategies.
Education
Criminal Justice
Lamar Institute of Technology
Beaumont, TXSkills
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Safety
- Security procedures
- Relationship building and management
- Mentorship
- Records management
- Product knowledge
- Continuing education
- Strategic planning and organization
- Excellent problem solver
- Incident prevention
- Organizational skills
- Decision-making
- Problem-solving
- Written communication
- Multitasking
- Money management
- Conflict resolution
- Time management
- Task prioritization
- Cash handling
- Data entry
- Cash register operation
- Hand and power tools
- Engine repair
- Heavy equipment operation
- Deposit and withdrawal management
- Transaction processing
Timeline
Correctional Officer
Jefferson County Sheriff’s Office
06.2022 - Current
Parts Manager
Louis Yazoo
06.2020 - 02.2022
Criminal Justice
Lamar Institute of Technology