Jessica Schuerman
Decatur,IL
Summary
Dynamic professional with a proven track record at Target, enhancing customer satisfaction and fostering teamwork. Skilled in customer service and problem-solving, adept at managing high-stress situations and improving store performance. Demonstrated ability to increase participant confidence by over 30% through effective coaching at Decatur Park District.
Overview
10
10
years of professional experience
Work History
Sales Associate
Target
09.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Ropes Course Instructor
Decatur Park Dist
03.2017 - 10.2018
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Promoted a culture of continuous improvement by seeking regular feedback from colleagues and supervisors about instructional strategies and performance outcomes.
- Encouraged teamwork among participants by incorporating collaborative elements into each activity session.
- Improved customer satisfaction by providing clear instructions and guidance for participants throughout the ropes course experience.
- Increased participant confidence and skill levels through effective coaching techniques during challenging course elements.
Golf Course Attendant
Decatur Park Dist
04.2014 - 10.2014
Education
Early Childhood Education
Millikin University
Decatur, ILBachelor In Information Technology - Cyber Security
Bellevue University
Bellevue, NE08.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
Timeline
Sales Associate
Target
09.2017 - Current
Ropes Course Instructor
Decatur Park Dist
03.2017 - 10.2018
Golf Course Attendant
Decatur Park Dist
04.2014 - 10.2014
Early Childhood Education
Millikin University
Bachelor In Information Technology - Cyber Security
Bellevue University