Jessica Schultz
Summary
Professional and dependable candidate with 12 years of property management experience. Proficient in best practices, market trends and regulatory requirements of industry operations. Natural leader with analytical approach to business planning and day-to-day problem-solving. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Community Relations Representative
Essex Property Trust Inc
Woodland Hills, CA
02.2022 - Current
- Assisted with achieving financial goals through closing on renewals and transfers.
- Assisted residents with move-in and move-out processes.
- Delivered input regarding how to continually improve community and enhance resident relations.
- Facilitated resident retention process and renewal paperwork.
- Processed resident lease documents and related paperwork.
- Promoted excellent customer experience by having positive interactions with the residents
- Handled resident inquiries and concerns to ensure their issues or questions are adequately addressed
- Maintained high customer satisfaction scores by ensuring the residents are treated with care
Sr. Assistant Property Manager
Essex Property Trust, Inc
Valley Village , CA
12.2017 - 02.2022
- Oversaw, in conjunction with the Community Manager, day-to-day financials, sales, marketing, maintenance, and administrative operations of the community
- Demonstrated the ability to supervise associates and provide developmental feedback as necessary
- Completed accounting responsibilities including revenue management, collections, and timely processing of Deposit Accounting
- Maintained the highest level of customer service for prospects, residents, vendors, and corporate departments
- Competently completed managerial responsibilities in absence of the community manager
- Consistently led by example, monitored tasks performed by staff, delegated work and provided performance coaching when necessary
- Effectively supervised the sales team
- Complied with company standards as defined in the Human Resources Policy Manual, Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC
Collections Specialist
Essex Property Trust Inc
Woodland Hills, CA
05.2017 - 11.2017
- Negotiated to collect past resident balances in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled past residents on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Monitored past resident accounts for compliance with established payment plans and flagged non-compliances.
Assistant Property Manager
SARES REGIS Group
Thousand Oaks, CA
09.2015 - 04.2017
- Reviewed daily rent recommendations and proactively identified opportunities to maximize income
- Collected current and delinquent rent in accordance with company and property policy
- Implemented timely legal action, including court appearances
- Posted invoices; using purchase orders; Coded invoices with correct General Ledger (GL) coding; submitted security deposit reconciliation timely
- Reviewed move in and move out files for thorough and accurate completion; verified information was timely and accurately entered into the property software system
- Completed or verified completion of accurate and timely weekly reports
- Reviewed monthly financial reports with the property manager; assisted in completing variance reports
- Assisted the property manager in resolving resident and prospective resident conflicts
- Read, follow, and implemented the company and employee handbooks, property policy manuals, and any other governing documents.
Residential Property Manager
Fairfield Residential
Simi Valley, CA
08.2013 - 09.2015
- Maximized the profitability of the property
- Prepared and executed operating budgets
- Lead, motivated, and developed a high performing staff
- Provided coaching, guidance, ongoing feedback and motivation to staff, ensuring adherence to company policies and procedures
- Utilized online accounting system, including but not limited to creating and approving purchase orders, invoices
- Reviewed budget control reports to ensure property is within budgeted expectations
- Ensured budgeted occupancy levels at budgeted rental rates and in conjunction with other goals of the property
- Ensured the effective execution of marketing programs, lease renewal strategies, and resident retention plans
- Effectively managed residents' concerns in a professional and timely manner
- Prepared and conducted property inspections and corporate or investor tours.
- Oversaw management of over 300 apartments while providing general service to tenants.
- Developed and executed plan to achieve and maintain 96% or better rate of occupancy.
Assistant Property Manager
Davlyn Investments
Canoga Park, CA
01.2010 - 03.2013
- Provided the main point of contact for customers interested in leasing an apartment whether in person, on the Internet or on the phone
- Conducted site tours, which includes, showing prospective residents around the property to showcase the advantages, features, and amenities of the apartment community
- Used sales and customer service skills to lease apartments to new residents and to generate lease renewals from current residents
- Handled a variety of administrative and clerical functions associated with the leasing function; 3-day notices, legal procedures, apartment turnovers, etc
- Worked with the property manager to develop and implement sales and marketing strategies to optimize occupancy, revenue generation and the attainment of budget objectives.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Education
Associate of Arts - Business Administration And Management
Los Angeles Pierce College
Woodland Hills, CASkills
- Focus and Follow-Through
- Customer Relations
- Operational Efficiency
- Marketing Campaigns
- Operational Standards
- Natural Leadership
- Administrative Management
- Overseeing Employees
- Departmental Operations
- Program Optimization
- Records Organization and Management
- Originality and Creativity
Timeline
Community Relations Representative
Essex Property Trust Inc
02.2022 - Current
Sr. Assistant Property Manager
Essex Property Trust, Inc
12.2017 - 02.2022
Collections Specialist
Essex Property Trust Inc
05.2017 - 11.2017
Assistant Property Manager
SARES REGIS Group
09.2015 - 04.2017
Residential Property Manager
Fairfield Residential
08.2013 - 09.2015
Assistant Property Manager
Davlyn Investments
01.2010 - 03.2013
Associate of Arts - Business Administration And Management
Los Angeles Pierce College
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