Jessica Schultz
Northwest Museum of Arts and Culture (MAC)
Spokane,WA
1
Certification
8
years of professional experience
Friendly and dependable customer service professional with experience assisting visitors, families, students, and community members. Skilled in communication, problem solving, organization, and creating welcoming environments. Experienced in independently managing public-facing spaces, answering questions, providing guidance, and supporting daily operations. Brings strong interpersonal skills developed through community service, education support, administrative work, and healthcare training.
Work History
Create Space Studio Assistant (Volunteer)
7 Months- Managed Create Space interactive studio, assisting several visitors and enhancing their experience during museum hours.
- Welcome guests, answer questions, and provide directions and activity guidance.
- Facilitated positive visitor engagement by guiding children, teens, and adults in activities.
- Organized supplies and activity stations, ensuring a clean and welcoming environment for visitors.
- Maintain organized supplies, activity stations, and a clean, inviting public space.
- Handle multiple tasks independently while maintaining a welcoming environment.
Art Education Assistant (Volunteer)
7 Months- Support positive interactions between educators, students, and visitors.
- Organized educational materials for museum programs. and prepare activities for groups.
- Facilitated positive interactions among educators, students, and visitors to foster a collaborative learning environment.
- Maintained smooth program flow during busy events to ensure an enjoyable experience for all participants.
Rabbit Foster Care Provider (Volunteer)
4 Years 11 Months- Delivered consistent caregiving and upheld daily routines for rescue animals, ensuring their well-being and comfort.
- Shared timely updates with shelter staff on animal health and behavior, facilitating informed care decisions.
- Exhibited patience, responsibility, and commitment throughout five years of volunteer service, contributing to positive outcomes for animals in care.
Special Events Volunteer
1 Year- Assisted event attendees by answering questions and providing information to enhance their experience.
- Created a friendly and welcoming atmosphere at community events to encourage participation.
- Supported event setup and managed vendor areas for smooth daily operations.
- Coordinated with team members and volunteers to fulfill event demands.
Education
Associate of Applied Science (AAS) - Social Services
Art Studio Coursework - Art Studio
- Completed coursework toward a Bachelor of Arts in Art Studio.
- Studied studio practice and art education.
- Earned Dean’s List recognition.
Skills
Customer Service
Guest Relations
Communication
Problem Solving
Public Interaction
Conflict Resolution
Organization
Time Management
Independent Work
Team Collaboration
Certification
- Online Customer Service, Udemy, 01/01/26
- Advanced Digital Literacy: Microsoft Word, WorkSource Spokane Learning Center, 01/01/25
- Microsoft PowerPoint, WorkSource Spokane Learning Center, 01/01/25
- Google Docs, WorkSource Spokane Learning Center, 01/01/25
Timeline
Create Space Studio Assistant (Volunteer)
Northwest Museum of Arts and Culture (MAC)
01.2026 - CurrentRead More
Art Education Assistant (Volunteer)
Northwest Museum of Arts and Culture (MAC)
01.2026 - CurrentRead More
Special Events Volunteer
Terrain
12.2022 - 12.2023Read More
Rabbit Foster Care Provider (Volunteer)
SCRAPS (Spokane County Regional Animal Protection Service)
02.2019 - 01.2024Read More
Eastern Washington University
Art Studio Coursework from Art Studio
Read More
Spokane Falls Community College
Associate of Applied Science (AAS) from Social Services
Read More