Summary
Overview
Work History
Education
Skills
Volunteer service
Timeline
Generic

Jessica Smith

Broomfield,CO

Summary

Results-driven professional specializing in operational excellence across diverse systems and platforms. Demonstrated ability to develop effective training materials and provide comprehensive support. Expertise in facilitating communication between internal teams and external vendors, encompassing vendor coordination, budget management, and logistics. Committed to process optimization, compliance with accessibility standards, and delivering high-quality results through attention to detail and proactive problem-solving.

Overview

13
13
years of professional experience

Work History

Professional Services Partner Operations Lead

RingCentral
10.2017 - Current
  • Spearheaded partner engagement efforts, cultivating and managing relationships with agency, solutions, and strategic partners to drive growth and revenue expansion.
  • Developed and executed strategies to empower partners, ensuring they had the necessary tools, resources, and insights to effectively position solutions and drive customer growth.
  • Served as the primary liaison between internal teams and partners, conducting regular check-ins, addressing concerns, and creating co-marketing initiatives to support mutual success.
  • Managed a structured partner sales pipeline, identifying high-potential partnerships and proactively seeking opportunities to maximize impact and long-term business growth.
  • Streamlined partner engagement processes, enhancing workflow efficiencies, eliminating bottlenecks, and ensuring seamless execution of partnership initiatives.
  • Leveraged business operations expertise and market insights to drive strategic decisions, aligning partner activities with organizational objectives.
  • Ensured accuracy and compliance by reviewing contracts, Statements of Work (SOWs), and agreements, mitigating risks in partnership engagements.
  • Addressed complex operational and financial challenges, ensuring smooth collaboration between partners and internal teams while maintaining financial transparency.
  • Advocated on behalf of partners, gathering feedback to influence product development, enhance enablement resources, and refine partnership strategies.

Professional Services Delivery Engineer

RingCental
03.2016 - 09.2016
  • Cultivated and maintained strong relationships with partners, ensuring they were engaged, informed, and empowered to effectively advocate for solutions.
  • Delivered targeted training sessions, ranging from 30 to 60 minutes, offering one-on-one and group support to enhance partner knowledge and performance.
  • Developed and tailored enablement materials to meet the specific needs of partners, providing them with the tools and insights necessary to position solutions for new deals and customer expansions.
  • Acted as the primary point of contact for partners, facilitating open communication channels and co-marketing opportunities to drive shared success.
  • Built trust and fostered collaboration by conducting regular check-ins, addressing concerns, and ensuring smooth communication between partners and internal teams.
  • Managed a partner sales pipeline, identifying and prioritizing high-potential partnerships and proactively seeking opportunities for growth.
  • Served as the bridge between partners and internal teams, gathering valuable feedback to refine enablement materials, improve product development, and shape future strategies.
  • Maintained an up-to-date understanding of implementation processes, adapting to new requirements and enhancements to better support partners.
  • Defined technical goals and expectations, conducting feasibility analyses for new technologies, resources, and tools to support and improve partner success.

Operations Manager

APAC Customer Services
01.2013 - 01.2015
  • Managed and nurtured partner relationships, ensuring ongoing engagement, access to necessary resources, and motivation to advocate for solutions effectively.
  • Provided coaching and development to partners, empowering them to position solutions for new deals and customer expansions, thereby driving revenue growth.
  • Served as the primary point of contact for partners, conducting regular check-ins and identifying opportunities for co-marketing initiatives to amplify mutual success.
  • Developed and managed a partner sales pipeline, strategically prioritizing high-potential opportunities and aligning resources to maximize growth and impact.
  • Proactively identified challenges and worked to mitigate them, ensuring smooth operations and maintaining strong, collaborative relationships with partners.
  • Coordinated enablement efforts, ensuring partners had the tools, insights, and resources required to succeed in their initiatives.
  • Utilized problem-solving and conflict management skills to resolve partner concerns, optimize satisfaction, and enhance retention rates.
  • Ensured alignment with key business objectives by working cross-functionally to maintain operational efficiency and uphold a strong professional reputation.
  • Collected and shared valuable partner feedback, influencing enablement strategies, product development, and shaping the direction of future partnership initiatives.

Operations Manager

Dish Network
01.2012 - 01.2013
  • Facilitated team communication and alignment by conducting regular meetings and presentations to articulate priorities, track performance, and drive strategic initiatives.
  • Streamlined partner operations and reporting processes, optimizing workflows for productivity tracking, resource planning, and process improvements.
  • Managed and optimized partner operations, ensuring effective collaboration and engagement across agency, solutions, and strategic partnerships to drive business growth.
  • Developed and executed partner enablement strategies, providing the necessary resources, insights, and tools to support the identification of new business opportunities and customer expansions.
  • Led recruitment, onboarding, and performance management efforts for partner teams, ensuring alignment with organizational goals and fostering a high-performing partnership ecosystem.
  • Designed and delivered tailored training programs to enhance partner knowledge, empowering them to effectively position and advocate for solutions.
  • Oversaw customer engagement initiatives, ensuring exceptional support for key stakeholders, including high-profile VIP accounts and handling escalated concerns.
  • Acted as an internal advocate for partners, collecting and sharing feedback to improve enablement resources, guide product development, and shape future partnership strategies.

Education

Bachelor of Arts - Graphic And Digital Design

Art Institute of Phoenix
Phoenix, AZ
01-2002

Skills

  • Partner relationship management
  • Operations optimization
  • Effective communication
  • Analytical and critical thinking
  • Attention to detail
  • Cross-functional collaboration
  • Content creation
  • Internal communications
  • Graphics development
  • Invoice processing
  • Contract review
  • Data entry
  • Workflow optimization
  • Team collaboration

Volunteer service

Girl Scouts - Co Lead August 2023-Present

  • Mentor and empower young girls to develop confidence, leadership skills, and a strong sense of community through the Girl Scouts program.
  • Plan and lead hands-on activities, outdoor adventures, and service projects to foster teamwork and essential life skills.
  • Guide scouts in earning badges, leading service initiatives, and exploring new interests while promoting Girl Scout values of courage, confidence, and character.
  • Provide a supportive environment that encourages personal growth, goal achievement, and community engagement.
  • Organize and oversee troop meetings, events, and activities, ensuring a safe, inclusive, and enriching experience for all participants.

Beauties - Co Lead August 2024 - Present

  • Mentor and support young girls in embracing their identity and worth through faith-based discussions and activities.
  • Lead and facilitate group sessions focused on building confidence, self-worth, and a strong foundation in Christian values.
  • Organize and participate in engaging activities and mentorship opportunities to foster personal growth and community.
  • Provide a safe and encouraging environment where girls can explore their faith and develop a deeper understanding of God's love.
  • Serve as a positive role model, guiding participants to recognize their intrinsic value and purpose.

Timeline

Professional Services Partner Operations Lead

RingCentral
10.2017 - Current

Professional Services Delivery Engineer

RingCental
03.2016 - 09.2016

Operations Manager

APAC Customer Services
01.2013 - 01.2015

Operations Manager

Dish Network
01.2012 - 01.2013

Bachelor of Arts - Graphic And Digital Design

Art Institute of Phoenix

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Jessica Smith