Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jessica Schwenk-Georges

Shawnee,KS

Summary

Dynamic sales leader with proven success at Scrub Hub, enhancing customer engagement and driving revenue growth through strategic upselling. Skilled in customer service and leadership development, I foster strong client relationships and streamline sales processes, resulting in increased satisfaction and repeat business. Committed to excellence and team success.

Overview

14
14
years of professional experience

Work History

Group Sales Manager

Scrub Hub
06.2017 - Current
  • Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
  • Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
  • Managed group accounts to retain existing relationships
  • Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
  • Collaborated with marketing to develop sales collateral that effectively communicated product benefits, leading to increased client interest and conversion rates.
  • Streamlined sales processes to improve efficiency and close deals more quickly, ultimately driving up overall profits.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed approximately 30 incoming calls and emails from customers.

Store Manager

Scrub Hub
06.2014 - 06.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and constructive/ positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Managed approximately 20 incoming calls or emails from customers.

Part-time Key Holder/ Full-time Assistant Manager

Scrub Hub
06.2011 - 06.2014
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed approximately 15 calls or emails from customers.

Part-time Sales Lead

Soma Intimates
10.2011 - 07.2013
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.

Education

No Degree -

Johnson County Community College
Overland Park, KS

Skills

  • Customer service, engagement and retention
  • Sales training and strategy
  • Leadership development
  • Teamwork, collaboration and motivation
  • Attention to/ detail-oriented
  • Problem solving ability
  • Relationship building
  • Excellent communication

Accomplishments

  • Working for my grandfather's dry-wall construction business during high school taught me to work with speed, skill and precision.
  • Babysitting while I was young taught me valuable lessons in responsibility and time management.
  • During my ongoing career at Scrub Hub, I have attended conferences, workshops and represented our company during business trips.

Interests

  • Walking, Hiking, Swimming
  • Outdoor activities
  • Reading
  • Yoga
  • Expanding culinary skills

Timeline

Group Sales Manager

Scrub Hub
06.2017 - Current

Store Manager

Scrub Hub
06.2014 - 06.2017

Part-time Sales Lead

Soma Intimates
10.2011 - 07.2013

Part-time Key Holder/ Full-time Assistant Manager

Scrub Hub
06.2011 - 06.2014

No Degree -

Johnson County Community College

Similar Profiles

CREATE PROFILE
Jessica Schwenk-Georges