Jessica Scott
Columbia,SC
Summary
Dedicated professional experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Also brings experience in case management, medical arena, as well as customer service. Offers interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Payment Operations Representative
AllSouth Federal Credit Union
Columbia, SC
03.2021 - Current
- Identifies control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Analyzes data and findings to prepare reports detailing financial information.
- Completes highly accurate, high-volume money counts via manual and machine-driven approaches to ensure timely execution of deposits and withdrawals.
- Monitors and reports suspicious activity in line with bank security policies.
- Prepares internal and regulatory financial reports, balance sheets and income statements.
Member Service Representative
AllSouth Federal Credit Union
Columbia, SC
09.2019 - 03.2021
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Project Specialist
PWC/VBO Tax
Columbia, SC
01.2018 - 08.2019
- Completed tasks efficiently as assigned by established deadlines, and communicated potential project and personnel conflicts to Project Lead personnel.
- Answered inbound calls from Wealth Management clients from various banks across different regions and global areas.
- Managed high volume daily emails within Wealth Management Database.
- Built solid relationships and communicated with clients in organized and knowledgeable manner and awareness of firm services.
- Provided working knowledge of administrative support, including project administration, identifying and addressing client needs.
Disaster Case Manager
Hearts and Hands Disaster Recovery
Irmo, SC
06.2017 - 01.2018
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies for affected population.
- Developed strong communication and organizational skills through working on group projects.
- Entered data timely and accurately into web-based Coordinated Assistance Network (CAN) application, which updated clients recovery plan and close cases at appropriate time.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to retrieve needed resources.
Intake Specialist
Hearts and Hands Disaster Recovery
Irmo, SC
01.2017 - 06.2017
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to applicants.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Developed and maintained relationships with community organizations and agencies.
- Gathered documentation related to program factors contributing to clients situation and evaluates together with clients strengths.
Cardiovascular Imaging Technician
Palmetto Health Richland
Columbia, SC
09.2015 - 05.2016
- Performed M-Mode, 2-D, Doppler and Color-Flow Doppler echocardiography and all modalities of PV studies which including, venous and arterial imaging.
- Prepared patients reports for reading group or physician.
- Maintained patient confidentiality and all sensitive data.
- Performed radiographic imaging procedures according to established protocols.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
Customer Service Advocate
Verizon Wireless
Elgin, SC
06.2012 - 06.2014
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
Education
Bachelor of Science -
Charleston Southern University
Charleston, SC2005
Skills
- Banking Principles
- Deposit Verification
- Daily Logs/Ledgers
- Account Audits
- Community Relations
- Consumer Banking
- Verbal and Written Communication
- Time management
- Problem-solving
- Customer Service
- Teamwork
- Operational Procedures/Standards
Timeline
Payment Operations Representative
AllSouth Federal Credit Union
03.2021 - Current
Member Service Representative
AllSouth Federal Credit Union
09.2019 - 03.2021
Project Specialist
PWC/VBO Tax
01.2018 - 08.2019
Disaster Case Manager
Hearts and Hands Disaster Recovery
06.2017 - 01.2018
Intake Specialist
Hearts and Hands Disaster Recovery
01.2017 - 06.2017
Cardiovascular Imaging Technician
Palmetto Health Richland
09.2015 - 05.2016
Customer Service Advocate
Verizon Wireless
06.2012 - 06.2014
Bachelor of Science -
Charleston Southern University
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