Jessica Scott
Acworth,GA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Vulcan Materials Company, adept in office administration and customer engagement. Skilled in database entry and verbal communication, significantly improved process accuracy and productivity. Expert in leveraging administrative support skills to meet and exceed employer expectations. Personable Office Administrator with 14 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
20
20
years of professional experience
Work History
Plant Office Administrator
Vulcan Materials Company
10.2010 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Weighmaster
Vulcan Materials Company
02.2005 - 10.2010
- Streamlined weighmaster processes through the implementation of a digital database system for tracking weights and measurements.
- Enhanced weighing accuracy by diligently maintaining and calibrating weighing equipment.
- Operated scale to weigh materials and vehicles according to policy.
- Weigh customer trucks, provide timely and accurate tickets to customers, and ensure the smooth flow of traffic across the scales.
Education
High School Diploma -
Woodstock High School
Woodstock, GA05.2004
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Mail handling
- Telephone reception
- Document Scanning
- Scheduling
- File Maintenance
- Payroll
- Report Preparation
Timeline
Plant Office Administrator
Vulcan Materials Company
10.2010 - Current
Customer Service Weighmaster
Vulcan Materials Company
02.2005 - 10.2010
High School Diploma -
Woodstock High School
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