Jessica Scott
Arlington,TX
Summary
Proven customer service expert with a track record of enhancing client satisfaction at JCPenney, adept in cash handling and fostering positive relationships. Demonstrated ability to quickly adapt to new technologies and improve operational systems, increasing efficiency. Skilled in both empathetic communication and accurate payment processing, consistently delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Cashier
JCPenney
01.2023 - 09.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Associate Cashier
At Home Decor Superstore
10.2022 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Collected and authorized guest payments.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Receptionist
Instyle Salon & Spa Suites
04.2021 - 10.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
N/A -
Kennedale High School
Kennedale, TXSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash Register Operation
- Payment Processing
Timeline
Cashier
JCPenney
01.2023 - 09.2024
Customer Service Associate Cashier
At Home Decor Superstore
10.2022 - 08.2023
Receptionist
Instyle Salon & Spa Suites
04.2021 - 10.2022
N/A -
Kennedale High School