Jessica Scott
Pulaski,TN
Summary
An accomplished Store Manager with a proven track record at Dollar Tree, I am adept in customer service and cash management. Excellence in enhancing store operations and customer satisfaction through effective problem-solving and outstanding communication are my greatest strengths. I also demonstrate the ability to mentor staff and improve sales, showcasing multitasking and organizational skills.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar Tree
09.2021 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Dollar Tree
10.2019 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate
Dollar Tree
11.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bank Teller
SunTrust Now Truist
05.2015 - 10.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Sales Associate
TJ Max
12.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - History
Ohio Valley University
Vienna, WV06-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Cash management
- Outstanding communication skills
Timeline
Store Manager
Dollar Tree
09.2021 - 11.2024
Assistant Store Manager
Dollar Tree
10.2019 - 09.2021
Sales Associate
Dollar Tree
11.2017 - 10.2019
Bank Teller
SunTrust Now Truist
05.2015 - 10.2016
Sales Associate
TJ Max
12.2014 - 01.2016
Bachelor of Arts - History
Ohio Valley University