Jessica Scott

• Starting as a Shift Supervisor, my duties were ensuring that all daily tasks were finished each shift
• Customer service and problem solving if any complaints arose
• Handled money pickups and deposits
• Ensured that registers were balanced and prepared for the next shift
• Promoted to pharmacy tech as I had previous experience in that role

Duties in that position included :

• Receiving prescriptions and typing them up for Pharmacist review
• Retrieving of medications and counting and filling for Pharmacist review
• Patient care, entering and updating profiles and med/allergy information
• Inventory management, posting daily drug deliveries and restocking correctly to the shelves
• Managed insurance claim processing with accuracy, resolving any discrepancies to ensure seamless billing transactions for customers.
• Demonstrated strong attention to detail in the accurate preparation of medication labels, ensuring clear instructions for patients and healthcare providers alike.
• Maintained a clean and organized work environment to ensure efficient workflow and minimize the risk of contamination or errors.

• Pet Care duties : Feeding the animals in our care and keeping habitats clean and safe
• Administered medications when and if needed for the animals

Shift lead duties :

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

• Book keeping/daily balancing of the store and registers
• Money pickups throughout the day and making deposits
• Managing employees and ensuring that daily quotas are made
• Unloading and sorting of product, pricing items and reviewing others' pricing in the various departments
• Customer service/cashiering, maintaining the sales floor, keeping it tidy and removing older unsold product and preparing it for the baler