Jessica Scott

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

• Patrolled premises and monitored surveillance equipment to ensure property safety.
• Controlled access to restricted areas, ensuring compliance with company policies.
• Assisted customers and tenants with inquiries, fostering a secure and welcoming environment.
• Conducted routine inspections of entry points and equipment to identify environment security risks and reported findings promptly.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.

Business collections

• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.

• Managed a high volume of incoming and outgoing calls, scheduling and rescheduling appointments efficiently.
• Processed client transactions, opening/closing of registers, and maintained accurate records.
• Ensured salon cleanliness and assisted with day-to-day operations to support stylists and customers.
• Created daily schedules for stylists, optimizing appointment times and reducing booking conflicts.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Maintained confidentiality of sensitive data to protect customer and business information.

• Delivered exceptional customer service by resolving inquiries and complaints promptly.
• Operated cash registers and handled transactions with 100% accuracy.
• Stocked shelves and maintained a clean and organized workspace.
• Trained new team members instore policies, procedures, and customer interaction best practices, enhancing overall team efficiency.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.