Jessica Sedano
Peoria,IL
Summary
Dynamic and responsible professional with a proven track record at Kendel Floral, excelling in team leadership and floral design. A fast learner who enhances customer satisfaction through effective communication and tailored service. Recognized for streamlining processes and fostering a collaborative environment, ensuring high standards and efficient operations. Bilingual and dedicated to excellence.
Overview
8
8
years of professional experience
Work History
Production Worker
SC2 Inc - Supply Chain Services & Solutions
02.2023 - 06.2023
- Assisted in daily cash handling and transaction processing.
- Supported team in maintaining accurate inventory records.
- Learned customer service best practices to enhance shopper experience.
- Collaborated with supervisors to ensure compliance with store policies.
- Trained new staff on register operations and customer interaction techniques.
- Provided assistance during busy periods to improve workflow efficiency.
- Participated in store merchandising efforts to maximize product visibility.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Team Leader
Kendel Floral
05.2015 - 11.2022
- Led team in executing daily floral arrangements and customer orders
- Trained new staff on floral design techniques and product knowledge
- Oversaw inventory management, ensuring optimal stock levels for seasonal demand
- Streamlined workflow processes to enhance efficiency in order fulfillment
- Conducted regular quality checks to maintain high standards in product presentation
- Implemented training programs to improve team skills and service delivery
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Cashier Assistant Manager
AMPM Arco
04.2017 - 10.2022
- Assisted in daily cash handling and transaction processing.
- Supported team in maintaining accurate inventory records.
- Learned customer service best practices to enhance shopper experience.
- Collaborated with supervisors to ensure compliance with store policies.
- Trained new staff on register operations and customer interaction techniques.
- Provided assistance during busy periods to improve workflow efficiency.
- Participated in store merchandising efforts to maximize product visibility.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
House Cleaner
Marbellas House Cleaning
09.2019 - 02.2021
- Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
- Utilized various cleaning tools and products effectively to achieve optimal results.
- Adapted to diverse client preferences, providing tailored cleaning services to enhance customer satisfaction.
- Assisted in training new team members on cleaning protocols and safety practices.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Implemented time management strategies to complete tasks efficiently within scheduled hours.
Education
High School Diploma - N/A
Orange Glen High School
Escondido, CA06.2012
Skills
Responsible
Languages
Spanish
Full Professional
Timeline
Production Worker
SC2 Inc - Supply Chain Services & Solutions
02.2023 - 06.2023
House Cleaner
Marbellas House Cleaning
09.2019 - 02.2021
Cashier Assistant Manager
AMPM Arco
04.2017 - 10.2022
Team Leader
Kendel Floral
05.2015 - 11.2022
High School Diploma - N/A
Orange Glen High School