JESSICA SEDA-RUIZ
Administrative, Higher Education, Customer Service
Phoenix,AZ
Summary
Accomplished Associate Registrar with a Master’s degree and extensive experience in managing student records and registration procedures. Proven track record in enhancing student and campus services through the implementation of quality assurance systems. Demonstrates strong organizational skills and database management proficiency, ensuring compliance and accuracy. Exceptional communicator skilled in fostering collaboration between students, faculty, and administration to address concerns effectively.
Overview
20
20
years of professional experience
Work History
Associate Registrar
Bryan University
Phoenix, AZ
03.2022 - Current
- Coordinated the transfer of transcripts from other institutions into the registrar's office.
- Developed strategies for maintaining up-to-date databases for student records management.
- Resolved student inquiries related to registration and enrollment issues.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Student Success Advisor
Walden University
Tempe, AZ
01.2019 - 01.2021
- Support up to 700 students in meeting their individual academic goals in master, PhD, and doctorate level nursing programs
- Responsible for contacting all active students quarterly, and reviewing upcoming course requirements such as practicum to ensure on-time graduation
- Consistently meet 24 hour service level agreement on calls and email task processing
- Responsible for collaboration with billing and program Dean for VA scholarship form completion
- Provide training for new hires, including programmatic, policy, and how to communicate effectively with students
- Continually build relationship with students with a 'phone-first' approach
- Consistently provide timely and accurate policy, program, and course information with students
Registrar
Ancora Education
Phoenix, AZ
01.2018 - 01.2019
- Provide on-line campus support for three different school brands working directly with admissions, student services, and finance to ensure student satisfaction, progression, and graduation
- Responsible for ensuring all school, accreditation, and department of education policies, compliance requirements, and regulations are satisfied
- Ensure 2 hour turn-around time for all credit evaluations, both official and unofficial
- Responsible for all records management in student database, including status changes
- Special projects management and on-time completion
- Full compliance, policy, process, and regulation specialist
- Ability to prioritize and manage heavy workload while supporting both internal and external customer base
Student Mentor, Business
Western Governors University
Salt Lake City, UT
01.2012 - 01.2018
- Support a higher-than-average student co-hort in the undergraduate college of business
- Consistently meet or exceed monthly and annual KPIs
- Provide full academic support to 100+ students in the undergraduate college of business
- Regularly meet/exceed KPIs in retention, OTP, and projected graduates
- Lifetime graduates of more than 50
- Consistently score in top 20% of retention KPI
- Act as mentor and trainer to new-hire student mentors
Academic Dean, Director of Student Services/Registrar Team, Registrar
Corinthian Colleges Inc.
Tempe, AZ
01.2008 - 01.2012
- Directed team of 4 registrars, 2 academic tutoring specialists and 2 clerks; provided campus-wide support to more than 500 employees to assist in recruiting, scheduling, and retaining students; responsible for overseeing and managing satisfactory academic progress (SAP) on the entire student population of 8,000+; collaborated on a divisional level to plan and implement new processes such as updates to the attestation policy, weekly attendance policy for special section students, and the CRM (Talisma) roll-out; selected as super user for CRM and CampusVue
- Specialized in policy interpretation and management on a campus, state, federal, and accreditation level, including FERPA and ADA compliance
- Collaborated and provided registrar expertise with the training department on new-hire training and roll-out training for policy changes or updates, such as SAP, weekly attendance, Talisma, and enrollment requirements
- Directed registrar team in completion of up to 100+ unofficial and official transfer credit evaluations weekly; up to 50+ grade changes per quarter, monthly SOX reporting, processing student change in status activities, up to 60+ enrollment verifications weekly, and completing approximately 50+ course add/drops during the add/drop period
- Managed all campus audit activities including department of education, accreditor, and internal with the compliance team and senior management
- Responsible for escalated situations in regards to student issues; worked closely with affected student and campus departments to insure resolution
Education
Master of Management Degree -
University of Phoenix
Phoenix, AZ01.2006
Bachelor's Degree - Behavioral Science
Western International University
Phoenix, AZ01.2004
Skills
- Campus and Student Relations
- Staff Training
- Development and Supervision
- Team Building
- Motivation
- Compliance
- Documentation and Reporting
- Quality Improvements
- Coaching
- Records management
- Microsoft Office Suite
- CampusVue / CampusNexus
- Talisma
- Internet navigation
- Research
- Data management
- Call center tracking
- Ticket management tools
- Policy Analysis Expertise
- Ad hoc reporting
- Canned reporting
- SalesForce
- CRM Software Proficiency
- TaskStream
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsFlexible work hoursPaid time offPaid sick leaveQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Languages
English
Native language
Interests
Reading
Traveling
Gaming
Music
Science
Science Fiction
Weight loss/maintenance
Timeline
Associate Registrar
Bryan University
03.2022 - Current
Student Success Advisor
Walden University
01.2019 - 01.2021
Registrar
Ancora Education
01.2018 - 01.2019
Student Mentor, Business
Western Governors University
01.2012 - 01.2018
Academic Dean, Director of Student Services/Registrar Team, Registrar
Corinthian Colleges Inc.
01.2008 - 01.2012
Master of Management Degree -
University of Phoenix
Bachelor's Degree - Behavioral Science
Western International University
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