Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Sedor

Tampa,FL

Summary

Experienced Operations Director proficient in managing daily operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Director of Operations

KF & Company Consulting
10.2023 - 03.2024
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Collaborated with multiple healthcare companies to excel their productivity
  • Streamlined operational processes for increased efficiency within the consulting team.
  • Increased client satisfaction by developing and implementing customized consulting solutions.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Partnered with cross-functional teams to develop integrated approaches for healthcare system improvements.

Office Manager

MaxHealth
08.2018 - 10.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Completed daily HEDIS reports to maintain a successful 'stars' number making sure physicians and staff were completing these tasks accordingly.
  • Completed insurance forms and billed insurance companies.
  • Submitted insurance claims and updated patients' insurance information.
  • Verified insurance eligibility and benefits and updated insurance information.
  • Achieved significant improvements in HEDIS scores through targeted interventions, ultimately contributing to a higher quality of care for patients.

Managing Bartender

Doc B's
02.2016 - 11.2018
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

Nova Southeastern University
Davie, FL

Skills

  • Operational Efficiency
  • Strategic planning and execution
  • Business Management
  • Process Improvement
  • Teamwork and Collaboration
  • Effective leader
  • Proficient in Word, Excel
  • Data Management
  • Healthcare Consulting

Timeline

Director of Operations

KF & Company Consulting
10.2023 - 03.2024

Office Manager

MaxHealth
08.2018 - 10.2023

Managing Bartender

Doc B's
02.2016 - 11.2018

Nova Southeastern University

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Jessica Sedor