Jessica Segura
Oxnard,CA
Summary
Dynamic Customer Service Representative with proven expertise at the Foundation of Community Colleges in conflict resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint handling and efficient problem resolution. Recognized for building strong relationships and training teams to uphold high service standards, driving repeat business and satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundation of Community Colleges
07.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier Manager
La Huerta Restaurante
03.2017 - 01.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Condor High School
Oxnard, CA2015
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Foundation of Community Colleges
07.2024 - 11.2024
Cashier Manager
La Huerta Restaurante
03.2017 - 01.2023
Condor High School
Similar Profiles
Nayeli ChavezNayeli Chavez
Bilingual Call Center Agent at FOUNDATION FOR COMMUNITY COLLEGESBilingual Call Center Agent at FOUNDATION FOR COMMUNITY COLLEGES
JOEL QUINONEZJOEL QUINONEZ
Customer Service Representative at Foundation for California Community CollegesCustomer Service Representative at Foundation for California Community Colleges
Ziel AlvaradoZiel Alvarado
Bilingual Community Impact Call Center Agent at Foundation for California Community CollegesBilingual Community Impact Call Center Agent at Foundation for California Community Colleges
Vanessa ZavalaVanessa Zavala
Provider Services Representative at Optum / Seaview IPAProvider Services Representative at Optum / Seaview IPA
Dyana BrickhouseDyana Brickhouse
Crew Member at Raising Cane’s RestaurantsCrew Member at Raising Cane’s Restaurants