Jessica M Segura

• Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
• Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
• Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
• Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
• Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.

• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
• Produced legal documents such as briefs, pleadings and appeals.
• Interviewed clients to obtain information relevant to cases.
• Prepared affidavits, waivers, translations and asylum requests for ongoing cases.

• Payroll for employees in Laredo, TX ( 2 Different Warehouses and El Paso, TX 3 Different Warehouses)
• Recruiting for Laredo and El Paso, TX
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Developed succession plans and promotion paths for staff.
• Devised hiring and recruitment policies as company needs.
• Liaised between multiple business divisions to improve communications.
• Directed and controlled benefit packages.
• Structured compensation and benefits according to market conditions and budget demands.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Prepared new hire letters, employee contracts and corporate policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Oversaw hiring, staffing, and labor law compliance.
• Updated HR database with new employee information, changes in benefits and other details.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Collaborated with entire human resource department to discuss new ways to recruit top talent.
• Coordinated ongoing technical training and personal development classes for staff members.

- Payroll for Truck Drivers

- Invoicing

- Dispatch Assistant

• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Offered competitive commercial banking solutions and retail financing options.
• Worked with clients to provide competitive commercial banking solutions and retail financing plans.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
• Responded to customer questions and concerns or escalated to supervisor for resolution.
• Presented financial plans to clients based on analysis of financial status and goals.
• Drove sales by following up with leads and new customers through outbound calls and customer service.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.