Jessica Selby
North Brunswick,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Human Services Specialist II
Middlexsex County Board of Social Servces
New Brunswick , NJ
12.2013 - Current
- Processed benefit computations and under or overpayment adjustments.
- Interviewed applicants to verify information eligibility for public assistance.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Obtained income, asset and financial information to determine program eligibility.
- Analyzed numerical and narrative data from automated system to interpret eligibility determinations.
- Attended meetings and participated in staff development training activities.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps.
- Maintained accurate documentation in accordance with agency standards and policies.
- Supported applicants in completing documents with accuracy for human service programs.
- Collaborated with other professionals to ensure coordination of care between multiple agencies and providers.
- Performed initial assessments of clients to determine eligibility for services and resources.
- Provided case management services including linking clients with community resources and providing referrals for social services.
- Handled processing of client applications and followed confidentiality procedures to keep data safe.
- Took part in staff trainings, workshops, and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
- Analyzed employment-related data and prepared reports.
Assistant Manager
Barnes & Noble
North Brunswick , NJ
2011 - 2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Created reports on sales trends, inventory levels, and financial data.
- Served as a liaison between staff members and senior management personnel.
- Implemented new procedures or systems to improve efficiency within the organization.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
Education
Associate of Arts - Police Science
Middlesex County College
Edison, NJ06-2020
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06-2006
Bachelor of Science - Environmental Science
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Eligibility Requirements
- Client Support and Assistance
- Data Analysis
- Procedure Compliance
- Policies Implementation
- Interviewing Skills
- Decision-Making
- Interpersonal Skills
- Task Prioritization
- Organizational Skills
- Analytical and Critical Thinking
- Benefits Administrator
Languages
English
Native/ Bilingual
French
Limited
Spanish
Elementary
Timeline
Human Services Specialist II
Middlexsex County Board of Social Servces
12.2013 - Current
Assistant Manager
Barnes & Noble
2011 - 2016
Associate of Arts - Police Science
Middlesex County College
High School Diploma -
North Brunswick Township High School
Bachelor of Science - Environmental Science
Rutgers, The State University of New Jersey
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