Jessica Selby
Baltimore,MD
Summary
Dynamic and goal-oriented professional with extensive cash handling proficiency at SECU of MD. Proven track record in enhancing customer satisfaction and mentoring staff, leading to improved operational efficiency. Adept at maintaining confidentiality while managing account maintenance, contributing to a positive work environment and reducing errors.
Overview
26
26
years of professional experience
Work History
Sr. Universal Teller Service Representative
SECU of MD
08.2016 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assist the VFC with account closing
- Providing support to less experienced tellers in the supervisor Queue
- Mentored new tellers on best practices for handling difficult situations, improving overall staff competency and reducing operational errors.
- Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Asst. Head Cashier
Mars Super Markets
07.1999 - 07.2016
- Maintained a clean and organized work area, promoting a positive atmosphere for both employees and customers.
- Managed high-volume rushes effectively while maintaining a professional demeanor under pressure.
- Streamlined cashier operations, resulting in reduced wait times for customers.
- Contributed to store revenue growth through upselling techniques and product recommendations at the register.
- Collaborated with management to identify areas for improvement, ultimately leading to increased efficiency within the department.
- Supported other departments as needed during busy periods, demonstrating flexibility and adaptability in various roles.
Education
Early Childhood Care And Education
Overlea High School
Rosedale, MD06-2000
Skills
- Goal-oriented mindset
- Cash handling proficiency
- Account maintenance
- Confidentiality and discretion
Timeline
Sr. Universal Teller Service Representative
SECU of MD
08.2016 - Current
Asst. Head Cashier
Mars Super Markets
07.1999 - 07.2016
Early Childhood Care And Education
Overlea High School
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