JESSICA SELDON
San Diego,CA
Summary
Dynamic professional with a proven track record at Wawanesa Insurance, adept in claims administration and front desk operations. Excelled in customer service and operational efficiency, leveraging strong communication skills and proficiency in Microsoft Office. Demonstrated leadership in streamlining processes, enhancing guest relations, and resolving complex issues, ensuring operational excellence.
Overview
21
21
years of professional experience
Work History
FRONT DESK ASSOCIATE
NAVY GATEWAY INNS AND SUITES
San Diego, CA
01.2023 - Current
- Reservation Specialist
- Preparer of Closing Bank Reports and deposit cash receipts on a shift basis
- Handles various operational reports such as Audit reports, Occupancy reports, Guest information reports
- Guest Services: Reservation, Receiving Payments, Presenting Statements, Phone assistance
CLAIMS ADMINISTATION/CLERK
WAWANESA INSURANCE
San Diego, CA
01.2010 - 01.2020
- Assigned/distribute incoming claim files to Claims Supervisors
- Issued expense payments to vendors and inspected inventory
- Data entry, database searches, police report orders per case file
- Prioritized daily activities in relation to customers and operations
- Addressed customer complaints/concerns and directed to appropriate departments
CLAIMS ASSISTANT/CLERK
INTERSTATE BRANDS
San Diego, CA
01.2007 - 01.2009
- Monitored management of medical payments and patient progress
- Compiled data entry, checked payment paperwork, and ensured Notice of Benefits sufficient for state regulations
- Calculated and issued medical benefits and monetary disability for customers
- Investigated disputed claims through surveillance, inquiry, and evaluation
ADMINISTRATIVE ASSISTANT
HAZELRIGG RISK MANAGEMENT
San Diego, CA
01.2004 - 01.2007
- Greeted interviewees and walk-in appointments
- Screened and transferred calls on multi-line phone system
- Operated audio ad visual equipment for conference meetings
- Copied lien/medical reports and other paperwork to file for Claims Examiners
Education
Real Estate Diploma -
MOVISO ACADEMY
01.2021
Medical Terminology -
INSURANCE EDUCATIONAL ASSOCIATION
01.2007
Vocational Rehabilitation Training -
INSURANCE EDUCATIONAL ASSOCIATION
01.2007
Introduction to Workers' Compensation Claims -
INSURANCE EDUCATIONAL ASSOCIATION
01.2005
Business Management Classes - Some College
LYCEUM NORTHWESTERN
Philippines01.1989
Skills
- Proficient with Microsoft Office
- Accomplished Leader
- Strategic Action Plans/Analysis
- Customer Service Professional
- Banking/Deposits
- Basic Troubleshooting/Repair of Equipment
- Bill Ledger/Accounts Payable
- Strong Communication Skills
- Interpersonal Skills
- Interviewing, hiring, training
- Community Relations
- Customer recovery
- Workers Comp/Liability Claims Administrator
- Coaching/Conflict Resolution
- Public Speaking/Presenting
- Analytical Problem-Solver
- Data entry, types 40 WPM
- Fluent in [language] and [language]
- Mail handling
- Credit card handling
- Hospitality services
- Time management
- Registration
- Auditing
- Guest relations
- Administrative skills
- Multi-line phone systems
- Office administration
- [Language] fluency
- Front office support
- Listening skills
References
UPON REQUEST
Educationandrecognition
- MOVISO ACADEMY, Real Estate Diploma, 2021
- INSURANCE EDUCATIONAL ASSOCIATION, Medical Terminology, 2007, Vocational Rehabilitation Training, 2007, Introduction to Workers' Compensation Claims, 2005
- LYCEUM NORTHWESTERN (PHILIPPINES), 1987-1989, Business Management Classes, Some College
Highlightsofexpertise
- Proficient with Microsoft Office
- Accomplished Leader
- Strategic Action Plans/Analysis
- Customer Service Professional
- Banking/Deposits
- Basic Troubleshooting/Repair of Equipment
- Bill Ledger/Accounts Payable
- Bilingual, English and Tagalog
- Strong Communication Skills
- Interpersonal Skills
- Interviewing/Hiring/Training
- Community Relations
- Customer Recovery, Effective handling of customer complaints
- Workers Comp/Liability Claims Administrator
- Coaching/Conflict Resolution
- Public Speaking/Presenting
- Analytical Problem-Solver
- Data entry, types 40 WPM
Timeline
FRONT DESK ASSOCIATE
NAVY GATEWAY INNS AND SUITES
01.2023 - Current
CLAIMS ADMINISTATION/CLERK
WAWANESA INSURANCE
01.2010 - 01.2020
CLAIMS ASSISTANT/CLERK
INTERSTATE BRANDS
01.2007 - 01.2009
ADMINISTRATIVE ASSISTANT
HAZELRIGG RISK MANAGEMENT
01.2004 - 01.2007
Real Estate Diploma -
MOVISO ACADEMY
Medical Terminology -
INSURANCE EDUCATIONAL ASSOCIATION
Vocational Rehabilitation Training -
INSURANCE EDUCATIONAL ASSOCIATION
Introduction to Workers' Compensation Claims -
INSURANCE EDUCATIONAL ASSOCIATION
Business Management Classes - Some College
LYCEUM NORTHWESTERN
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