Jessica Sellers
Summary
Knowledgeable collaborator skilled in supporting administrative operations and healthcare management. Diligent worker with excellent communication, organizational and administrative skills. Resourceful and professional.
Overview
8
8
years of professional experience
Work History
Administrative Manager
GLC Gutters
07.2022 - Current
- Developed and implemented productivity initiatives, in addition to coordinating calendar and arranging appointments.
- Assisted in organizing and overseeing assignments, planning and coordinating resources.
- Delivered top-notch administrative support, promoting excellence in office operations.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Responded to inquiries from clients seeking information.
Patient Coordinator
Ohio State James Cancer Hospital
06.2020 - 07.2022
- Completed patient registration, intake, copay collection and answered patient phone calls.
- Effectively communicated with physicians regarding patient care.
- Organized physician requests, emails, faxes, phone calls, referrals and medical records collection.
- Accurately documented patient information into health system databases.
- Assisted patients with numerous requests and appointment scheduling.
- Assisted management with department transition with knowledge of Hematology department; 1000+ patient population.
Patient Coordinator (Partially Remote)
Ohio State University Wexner Medical Center
07.2018 - 06.2020
- Led, managed and trained 4 new hires.
- Provided continuous guidance and created informative training documents.
- Managed clinic schedules for 6 doctors and 5 Nurse Practitioners.
- Achieved department productivity metrics for scheduling, calls and provider utilization.
- Aided in development of patient care and workflow processes.
- Measured effectiveness with team and implemented recommendations for long term improvements.
- Acted as main point of contact for patients and doctors by reviewing medical charts and maintaining high levels of service and communication.
Senior Detail Assistant
JC Logistics
Columbus, OH
08.2015 - 07.2018
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Fort Hayes MEC
The Ohio State University
Skills
- MS office: Word, Excel, PowerPoint and Teams
- Highly organized
- Ability to prioritize multiple duties
- Works independently and well with others
- Project management
- Data entry
- Data analysis
- Detail oriented
- Reporting and documentation
- Analytical and critical thinking skills
- Process improvements
- Decision making
- Interdepartmental collaboration
- Insurance processes
- Customer service
- Leadership Support
- Internal Communications
- Office Management
- Project Management
- Process Improvement
- Event Coordination
- Workflow Planning
- Staff Management
- Critical Thinking
- Team Collaboration
- Presentation Design
- Verbal and Written Communication
- Coaching and Training
- Performance Improvement
- Administrative Support
- Registration Management
- Overseeing Daily Activities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Manager
GLC Gutters
07.2022 - Current
Patient Coordinator
Ohio State James Cancer Hospital
06.2020 - 07.2022
Patient Coordinator (Partially Remote)
Ohio State University Wexner Medical Center
07.2018 - 06.2020
Senior Detail Assistant
JC Logistics
08.2015 - 07.2018
Fort Hayes MEC
The Ohio State University
Similar Profiles
Lois Binet AzessieLois Binet Azessie
Scrum Master at GLC Business ServicesScrum Master at GLC Business Services
Jason Ray CatalanJason Ray Catalan
Operations Supervisor / Logistics & Finance at GLC Sales & EquipmentOperations Supervisor / Logistics & Finance at GLC Sales & Equipment
Malik KhanMalik Khan
Genral Labour/Qualtiy Control at GLCGenral Labour/Qualtiy Control at GLC
Niret GroblerNiret Grobler
Administrative Manager at ITE WIMS Water Information (Pty) Ltd.Administrative Manager at ITE WIMS Water Information (Pty) Ltd.
Luis Octavio BarattoLuis Octavio Baratto
Administrative Manager at Gestoría ElguezábalAdministrative Manager at Gestoría Elguezábal