Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Seltzer

Reno,NV

Summary

Experienced kidney care advocate, billing specialist, and administrative assistant with a strong background at Fresenius Medical Kidney Care. Specializing in patient education, care coordination, and billing processes, I am adept at navigating electronic health records and maintaining professional boundaries. I effectively manage referrals, admissions, and ensure seamless patient care, always striving for optimal outcomes. With a proven track record of improving operational efficiency, I excel in fostering collaborative relationships within multidisciplinary concepts. Excited for a new opportunity in a differing field.

Overview

6
6
years of professional experience

Work History

Kidney Care Advocate-1

Fresenius Medical Kidney Care
05.2024 - Current
  • Provide comprehensive education on CKD, hemodialysis, peritoneal dialysis, kidney transplantation, and palliative care.
  • Explain treatment options, including in-center and home therapy, and help patients understand their choices.
  • Coordinate timely admissions, including urgent start placements.
  • Collaborate with care teams, including physicians, nurses, and other healthcare professionals.
  • Maintain strong physician and partner relationships by responding to referrals in a timely manner.
  • Met and exceeded goals for educations (75 per quarter), and admissions.

Administrative Assistant

Fresenius Medical Kidney Care
06.2022 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients. Scheduled appointments for over 60 patients.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies (HIPAA) and implementing secure filing systems.
  • Handled all incoming referrals, and new patient admissions. Which included insurance verification, lab reviews, and provider notes.
  • Pulled discharge summaries and medical records for staff using multiple medical platforms.
  • Assisted in prescription renewals for patients and faxed to the appropriate pharmacies.

Store Manager

CVS Pharmacy
10.2019 - 06.2022
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Managed and evaluated employee performance regularly, provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.

Education

No Degree - Criminal Justice

Truckee Meadows Community College
Reno, NV

High School Diploma -

Earl Wooster High School
Reno, NV
06-2005

Skills

  • Professional boundaries
  • Healthcare
  • Scheduling
  • Customer service
  • Electronic health records
  • Phone and email etiquette
  • Insurance billing
  • Records maintenance
  • Computer skills
  • Microsoft Office

Timeline

Kidney Care Advocate-1

Fresenius Medical Kidney Care
05.2024 - Current

Administrative Assistant

Fresenius Medical Kidney Care
06.2022 - 05.2024

Store Manager

CVS Pharmacy
10.2019 - 06.2022

No Degree - Criminal Justice

Truckee Meadows Community College

High School Diploma -

Earl Wooster High School

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Jessica Seltzer