Jessica Senter
Powell,TN
Summary
Dynamic retail professional with a proven track record at Kohl's Department Store, excelling in customer service and strategic merchandising. Recognized for enhancing operational efficiency and training staff, while effectively managing cash auditing and payroll administration. Committed to fostering teamwork and driving sales performance through innovative problem-solving and attention to detail.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
11.1999 - Current
- Assisted in daily operations to ensure Best in Class.
- Supported inventory management by organizing stock and conducting regular audits.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Monitored sales performance, identifying trends and suggesting improvements to boost revenue.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Administrative oversight to ensure compliance in labor laws, payroll, onboarding and record keeping.
Front End Manager
Food City
05.1997 - 11.1999
- Oversaw daily operations for front-end team, ensuring efficient customer service and satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational flow.
- Trained new employees on company policies and customer interaction techniques, fostering a knowledgeable workforce.
- Implemented process improvements that reduced checkout times, improving overall customer experience.
- Oversaw cash handling procedures and reconciling discrepancies in end-of-day reports.
- Maintained strong customer relations and effective customer service standards.
Education
High School Diploma -
Carter High School
Knoxville, TNSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Attention to detail
- Customer service management
- Strategic merchandising
- Records management
- Microsoft Office Suite
- Incident reports
- Workforce management
- Performance evaluations
- Human resource policies
- Cash auditing
- Team leadership
- Scheduling
- Payroll administration and timekeeping
- Goals and performance
- Work Planning and Prioritization
- POS systems operations
Timeline
Assistant Store Manager
Kohls Department Store
11.1999 - Current
Front End Manager
Food City
05.1997 - 11.1999
High School Diploma -
Carter High School
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