Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jessica Serra

West Berlin

Summary

Dynamic professional with extensive experience at Franklin Trailers, excelling in inventory management and customer service. Proven track record in enhancing order fulfillment processes and maintaining data accuracy. Adept at problem-solving and multitasking, consistently delivering results in fast-paced environments while ensuring quality control and meticulous record keeping.

Overview

13
13
years of professional experience

Work History

Warehouse Specialist

Franklin Trailers
Somerdale
04.2014 - 03.2020
  • Ran front desk and cash register for part of the day.
  • Constructed various warehouse kits for customer orders.
  • Maintained stock of warehouse kits on a daily basis.
  • Used digital database to keep records of units and stock moved.
  • Identified discrepancies between physical count and computer data.
  • Packed boxes and stock using organizational guidelines.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Trained new employees on various warehouse job aspects.
  • Assisted with customer service, order taking, and accounting departments as needed.
  • Answered phone calls in a high paced order taking and customer service environment.
  • Took customer orders, entered them into the work system, and delivered printed orders/packing lists to the shipping department.
  • Answered customer questions and handled previously incorrect shipments due to warehouse or customer error.
  • Assisted accounting department with monthly statements as well as register closure at the end of the day.

Secretary to the CEO

Pleasant Valley Mortgage
Moorestown
09.2012 - 06.2013
  • Submitted applications to credit analysts.
  • Processed payments from customers in a timely manner and tracked them accordingly.
  • Prepared loan documents such as credit reports, income statements, appraisals, and closing statements.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Created and updated spreadsheets to track and report data.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Organized and maintained filing systems for important documents.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Billing Specialist

L-3 Communication
Mt Laurel
10.2010 - 09.2012
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Implemented new policies related to billing processes when required.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Generated detailed financial reports for management review.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Gathered information to produce accounts payable reports for review.
  • Maintained historical records by microfilming and filing documents.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Investigated incorrect billings and processed refunds as necessary.
  • Reconciled codes against services rendered.

Collections Specialist

Wilmar, a Division of Interline Brands
Mt Laurel
08.2007 - 10.2010
  • Utilized various communication channels to contact debtors and negotiate settlements.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
  • Recorded information about status of collection efforts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
  • Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.

Education

High School Diploma -

Hammonton High School
Hammonton, NJ
06-2003

Skills

  • Data entry accuracy
  • Inventory management
  • Order fulfillment
  • Database management
  • Quality control
  • Customer service
  • Problem solving
  • Attention to detail
  • Record keeping
  • Inventory tracking
  • Multitasking

Affiliations

  • Mother to four boys
  • Handle self taught side projects such as laser engraving and laser cutting projects

Timeline

Warehouse Specialist

Franklin Trailers
04.2014 - 03.2020

Secretary to the CEO

Pleasant Valley Mortgage
09.2012 - 06.2013

Billing Specialist

L-3 Communication
10.2010 - 09.2012

Collections Specialist

Wilmar, a Division of Interline Brands
08.2007 - 10.2010

High School Diploma -

Hammonton High School

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Jessica Serra