Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Serrato

Tempe,AZ

Summary

Dedicated and adaptable professional with a proactive attitude and a quick learning ability. Strong work ethic and effective communication skills. Committed to contributing to a dynamic team and achieving organizational goals.

Overview

14
14
years of professional experience

Work History

Front Office Receptionist

Kallos Dental
Scottsdale, AZ
04.2024 - 08.2024
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Worked closely with medical billing department to ensure accurate coding of all services provided.

AUTHORIZATIONS & BILLING SPECIALIST

AMERICAN UNITED HOME CARE
02.2021 - 04.2024
  • Manage large volume of medical claims on daily basis
  • Paid or denied medical claims based upon established claims processing criteria
  • Use administrative guidelines as resource or to answer questions when processing medical claims
  • Respond to correspondence from insurance companies
  • Research CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy
  • Review patient records, identify medical codes and created invoices for billing purposes
  • Precisely evaluate and verified benefits and eligibility
  • Maintain and update collections tracking spreadsheet to help organize payment information
  • Manage billing calendar and schedule claims for payments.

BRAND ADMINISTRATOR

AVEANNA HEALTHCHARE
07.2019 - 02.2021
  • Manage payroll and time and attendance systems for all employees
  • Responses to employee inquiries regarding payroll and timekeeping
  • Routinely audit payroll and employee files to ensure accuracy
  • Maintain electronic medical records for all patients
  • Consistently serve as liaison between medical facilities, developing professional relationships through quick problem resolution and response to questions
  • Distribute/ track care orders to physician's offices/hospitals
  • Routinely audit patient files to ensure the company complies with state regulations
  • Prepare documentation for TAR/SAR
  • Communicate daily with billing department.

FRONT DESK MANAGER

THE BROAD FOUNDATION
02.2019 - 07.2019
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

EVENT COORDINATOR

CAREER GROUP COMPANY
09.2018 - 02.2019
  • Coordinated all logistics for events, such as scheduling, budget development and management, staffing
  • Interviewed freelancers / Brand Ambassadors
  • Planned organized and executed promotional events.

FRONT OFFICE RECEPTIONIST

COAST DENTAL
Citrus Heights
01.2015 - 08.2018
  • Greeted and welcomed guests, clients, and patients.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Verified patient's eligibility for benefits under various insurance plans.

RECEPTIONIST

CHILDREN'S DENTAL GROUP
06.2010 - 12.2014
  • Greeted and welcomed guests in person and on the phone.
  • Maintained sign in books, front desk expenditures, and calls received
  • Maintained calendars by planning and scheduling appointments.

Education

COLLEGE OF SOUTHERN NEVADA
LAS VEGAS

Skills

  • Proficient in Microsoft Suite
  • Proficient in Payroll and various systems
  • Effective Communicator
  • Prioritization and Follow-through
  • Bilingual - Spanish
  • Schedule Management
  • Attention to Detail
  • Adaptability

Timeline

Front Office Receptionist

Kallos Dental
04.2024 - 08.2024

AUTHORIZATIONS & BILLING SPECIALIST

AMERICAN UNITED HOME CARE
02.2021 - 04.2024

BRAND ADMINISTRATOR

AVEANNA HEALTHCHARE
07.2019 - 02.2021

FRONT DESK MANAGER

THE BROAD FOUNDATION
02.2019 - 07.2019

EVENT COORDINATOR

CAREER GROUP COMPANY
09.2018 - 02.2019

FRONT OFFICE RECEPTIONIST

COAST DENTAL
01.2015 - 08.2018

RECEPTIONIST

CHILDREN'S DENTAL GROUP
06.2010 - 12.2014

COLLEGE OF SOUTHERN NEVADA

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