Jessica Shaffer
Abilene
Summary
Dynamic professional with a strong background in tutoring at McMurry University, leveraging editing proficiency and motivational techniques to enhance student writing skills. Proven ability to build rapport and foster academic growth, while implementing effective strategies that significantly boost self-confidence and reduce fear of failure. Committed to excellence in education and customer service.
Overview
2025
2025
years of professional experience
Work History
Writing Tutor
McMurry University
09.2022 - 05.2024
- Provided individual tutoring sessions for students struggling in composition writing.
- Crafted effective strategies to address students' writing weaknesses and strengths.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Production Assistant
Semitool
2005 - 2007
- Estimated labor requirements to support anticipated workload.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Quality Control Technician
Semitool
2004 - 2005
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained quality documentation and records for conformance with relevant standards.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
Reservation Agent
Meadow Lake Resort
2002 - 2004
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Generated and reported performance metrics to management to inform decision-making.
- Handled billing information over phone.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided customers with information about availability and pricing.
Front Desk Clerk
Meadow Lake Resort
2000 - 2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Gift Shop Cashier
Meadow Lake Resort
1999 - 2000
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Assisted with purchasing decisions and located merchandise for customers.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Arts - Psychology
McMurry University
Abilene05-2025
Bachelor of Arts - English And Writing
McMurry University
Abilene05-2025
Skills
- Editing proficiency
- Analytical reasoning
- Underwriting processes
- Motivational techniques
- Constructive feedback
- Academic goal-setting
- Building rapport
- Peer collaboration
- Customer service
- Individualized instruction
- Organizational and time management skills
- Encouraging students
- Cross-functional teamwork
Timeline
Writing Tutor
McMurry University
09.2022 - 05.2024
Production Assistant
Semitool
2005 - 2007
Quality Control Technician
Semitool
2004 - 2005
Reservation Agent
Meadow Lake Resort
2002 - 2004
Front Desk Clerk
Meadow Lake Resort
2000 - 2002
Gift Shop Cashier
Meadow Lake Resort
1999 - 2000
Bachelor of Arts - Psychology
McMurry University
Bachelor of Arts - English And Writing
McMurry University
Similar Profiles
SMSgt (retire) Joyce Longenett-SageSMSgt (retire) Joyce Longenett-Sage
Art Assistant at McMurry UniversityArt Assistant at McMurry University
Graci MelbourneGraci Melbourne
Co-Director of Marketing at McMurry UniversityCo-Director of Marketing at McMurry University
Baylee KindrickBaylee Kindrick
Assistant Director of Campus Events at McMurry UniversityAssistant Director of Campus Events at McMurry University
Carson HolmesCarson Holmes
Sales Development Representative at Directors Investment GroupSales Development Representative at Directors Investment Group
roger Daltonroger Dalton
Machine Operator at Coca-ColaMachine Operator at Coca-Cola