Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Shaffer Dorsey

Rich Creek,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alorica
07.2019 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cashier

Kroger
04.2018 - 06.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

GED -

Rowan-Cabarrus Community College
Concord, NC
03.1995

Skills

  • Information Security
  • Data Entry
  • Product Knowledge
  • Call Management
  • Account Updating
  • Client Relations
  • Office Equipment Proficiency
  • Account Management
  • Problem-Solving Abilities
  • Customer Service
  • Active Listening

Timeline

Customer Service Representative

Alorica
07.2019 - 12.2022

Cashier

Kroger
04.2018 - 06.2019

GED -

Rowan-Cabarrus Community College

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Jessica Shaffer Dorsey