Jessica Shannon
Charleston,WV
Summary
Dynamic Branch Manager at Chase Bank with a proven track record in enhancing team performance and compliance adherence. Skilled in coaching and mentoring, I effectively improved branch production rates while ensuring regulatory compliance. Strong attention to detail and proficiency in MS Office drive my commitment to organizational excellence and talent development.
Overview
11
11
years of professional experience
Work History
Branch Manager
Chase Bank
08.2014 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Established internal audit procedures to validate and improve accuracy.
- Complied with established internal controls and policies.
- Maintained applicable knowledge of laws and regulations and coached employees on updates.
- Visit other branches in the state for observation and testing and report back to leadership with findings and trends.
- Provide guidance to staff regarding complex compliance issues. Evaluate team member performance through quality assurance reviews, performance evaluations and coaching.
Education
Bachelor of Arts - Political Science
West Virginia State College
05-2012
Skills
- Strong attention to detail
- Working knowledge of consumer compliance laws and regulations
- Effective written and verbal communication
- Ability to work independently or part of a group
- Highly organized
- Proficient in MS office
- Coaching and mentoring
Timeline
Branch Manager
Chase Bank
08.2014 - Current
Bachelor of Arts - Political Science
West Virginia State College
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