Jessica Shanta Newsome

Salary: $44,117.00 USD Per Year

Hours per week: 40

Series: 0679 Medical Support Assistance

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: 6

Duties, Accomplishments and Related Skills:

• Experience with consults, RTC orders, Pre-Registration
• ICB Insurance, VSE, CPRS, Consult Toolbox
• Experience completing working deadlines such as backlog
• Previous experience resolving internal, and external issues
• Providing great customer service and scheduling appointments
• Previous experience resolving internal, and external issues Demonstrated Knowledge, Skills, and Abilities: In addition to the above required experience, applicants must also have the Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.

Supervisor: Jalisa Stewart (228-523-8332)

Okay to contact this Supervisor: Yes

Salary: $40,566 USD Per Year

Hours per week: 20

Series: 7408 Food Service Working

Pay Plan: WG - Nonsupervisory Pay SchedulesFederal Wage System

Grade: 03

Duties, Accomplishments and Related Skills:

• Set up assigned station with the correct supplies and food items
• Serve food cafeteria style by placing uniform portions of food on customers’/patients’/residents’ plates
• Break down and clean the station when assigned
• Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary
• Return soiled trays and dishes to the dish room
• Deliver meal trays to the patients’ bedsides and report the patients’ comments and complaints to the supervisor or dietitian
• Prepare beverages according to the number of servings required
• Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities
• Sort, wash, peel and cut cold foods using knives or other equipment
• Provide assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes
• Prepare uncooked food items, such as sandwich spread and salad dressings
• Operate and break down and clean all equipment assigned to food service and related areas
• Portion food items into standard serving sizes using the proper utensils and specified dishware
• Prepare boxed/to go meals
• Select and place correct items on patient trays
• Read and interpret a regular or modified menu, individual diet cards, tray tickets or patient selections
• Identify obvious discrepancies between the prescribed diets and the food items designated by the menu
• Decide what food items to serve for the most common diets
• Perform heavy-duty cleaning tasks throughout the food service and related areas
• Separate food waste, trash/recyclables from dishes, glasses and silverware
• Unload food/tray delivery carts
• Store sanitized dishes, glasses and silverware
• Scrape, soak, scour, and scrub cookware and utensils
• Move garbage cans when collecting and transferring trash from the work area to the disposal area
• Other duties as assigned to meet the needs of the Medical Center
• Wage Grade 3 Food Service Workers have an understanding of special procedures in preparing food and serving patients.
• Ability to organize work in a logical sequence, execute tasks quickly and accurately and meet strict meal schedules
• Working knowledge of procedures to prevent contamination, such as the need to clean equipment previously used for raw food
• Working knowledge of sanitation standards, such as the need to keep wiping cloths in sanitizing solution
• Ability to apply knowledge of general sanitation principles to safeguard food against spoilage and waste
• Working knowledge of Hazard Analysis Critical Control Points (HACCP)
• Knowledge of the temperature range where the potential of bacterial growth in food is greatest and the requirement to keep hot food in heated holding equipment or immediately refrigerate it
• Knowledge of the need to use a chemical sanitizer or maintain proper water temperature when cleaning dishes
• Ability to read and understand written material
• Understanding of menus, recipes and basic work instructions
• Knowledge of basic arithmetic
• Ability to read and understand diet cards and/or tray tickets when working assembling trays
• Knowledge of color codes that signify regular or modified diets or other precautions
• Knowledge of the most frequently used modified diets to place food items and beverages on the patient tray, where only the diet is known and not a precise listing of foods
• Understanding of food terminology, measurements, and serving information in standardized recipes and menus
• Knowledge and skill to portion food items according to approved portion control practices
• Skill to use correct measuring utensils or a portion control scale
• Understanding of the routine methods and procedures used in all functional areas of the food service operation
• Skill to train lower grade workers in methods and procedures
• Interpersonal skills to be able to interact appropriately with Veterans, visitors, coworkers, supervisors, and other medical center personnel

Supervisor: Rick Landry (228-523-5000)

Okay to contact this Supervisor: Yes

Salary: $ 39,000 USD Per Year

Hours per week: 40

Duties, Accomplishments and Related Skills:

• Performs various clerical duties associated with releasing and disseminating information from patient medical treatment records. the establishment, accountability, maintenance, disposition, and in/out the processing of outpatient medical treatment records.
• Served as the sole representative of the patient admin division when working evenings, weekends, and holidays.
• Compile information to produce statistical data regularly, verify the information obtained accuracy and generate reports.
• Conduct follow-up for each patient's data entry and assists physicians and others in expediting procedures when transferring patients on an emergency basis.
• Perform administrative duties related to the admission and disposition process, including inward transfers and decedent packets.
• Plan, organize, and direct the district’s food service and nutrition programs; develop and implement District-wide policies and procedures to assure compliance with federal, State, and local laws and regulations.
• Supervise the Campus Food Service Managers and guide the overall operation of the District’s Food Service and Nutrition programs; must stand in as Campus Food Service Manager in the event of an emergency or extended absence.
• Assist in the development and preparation of the annual budget for food service operations and authorizes expenditures in accordance with established guidelines.
• Review, interpret, implement, monitor, and supervise regulations, policies, and procedures of the National School Lunch Program and Summer Food Service Program.
• Develop, monitor, and supervise the free and reduced-price meals program in accordance with current policies and regulations as required by the State Department of Education and assists by problem solving and maintaining records.
• Researches, assembles, and analyzes information for federal and state reports; gathers required supporting documents; prepares detailed reports.
• Assists the teaching staff with nutrition resources to integrate nutrition in the classroom.
• Assists the Campus Food Services Managers with the planning, development, and supervision activities of the central kitchen, school cafeterias, snack bars, and contracts for food services.
• Participates in the selection of the food service staff.
• Assists in developing and conducting orientation, training, and instruction seminars for new personnel in the nutrition service operations; assists with supervision and evaluation of food service staff and the operation of the food warehouse facility and delivery routes.
• Provides standards for the quantity, quality, and nutrition of food prepared and served.
• Directs the selection of foods and supplies, and coordinates and checks for proper storage and efficient use; inspects food for quality.
• Scheduling, canceling, re-scheduling delivery appointments.
• Entering no-show information of product and supplies.
• Monitoring requests from multiple electronic sources.
• Monitoring both inpatient and outpatient transitions
• Verifying and updating demographics and information.
• Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Supervisor: Ann Smith (228-897-4421)

Okay to contact this Supervisor: Yes

Salary: $24,960 USD Per Year

Hours per week: 40

Duties, Accomplishments and Related Skills:

• Provided patient care information and initiated appropriate action.
• Performed scheduling functions utilizing the Computerized Patient Record System programs to ensure all physician orders for lab, x-ray, specialty exams, and return appointments were scheduled appropriately.
• Informs the patient of the appointment date/time, location directions, and examination preparations.
• Sends appointment reminders, no-show notifications, and appointment scheduling letters to the patient.
• Utilizes computer application to communicate with the patient and forward more advanced questions to the imaging technologist, utilization nurse, or professional staff.
• Researches prior related examinations and medical lab work.
• Performs clerical duties within the Imaging Service to include clinic reception, customer service, third party insurance screening & collection (i.e. Insurance Buffer Capture software), uploading and downloading digital images.
• Identifies incomplete encounters and communicates findings to clinical team members
• Updates patient demographic data in digital medical records.
• Responsible for weekly monitoring and corrective actions of duplicate provider appointments, scheduling errors, and recall program follow-up.
• Determined eligibility for beneficiary travel and prepared vouchers for payment.
• Evaluated requests for the release of information and obtained proper authorization for clearance for sensitive information.
• Recorded patient information on special flow sheets, accurately indicating suicide.
• Facilitated a smooth discharge by encouraging and reassuring both patient and family
• Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
• Displayed sensitivity to the cultural and linguistic needs of the patient and families served
• Participating in huddles with other staff to determine the daily needs of the clinic
• Uses knowledge of equipment capabilities, staff availability, and patient preparation instructions to determine the most efficient us of the daily appointment grid.
• Works with Inpatient staff, Department staff, and to coordinate patient same day appointments based on medical urgency.

Supervisor: Essence Lewis (228-867-4000)

Okay to contact this Supervisor: Contact me first