Jessica Shapona
Millbrae,CA
Summary
Hardworking and reliable worker with a strong background in customer service. Highly organized, proactive, and punctual with a team-oriented and results-driven mentality. Skilled in balancing customer needs with business targets, thriving on working with people of all ages and personalities. Proficient in coaching and leadership, experienced in circulation procedures and payment processing. Motivated and experienced in fast-paced environments, knowledgeable about security, safety, and service standards. Effective at helping management maintain order and increase revenue.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2022 - Current
- Responsible for cash management
- Overseeing the floor, including breaks and customer support
- Taking inventory and making weekly orders
- Handling phone calls, paperwork, repair management, and health department calls
- Coaching partners throughout the day
- Manages store safety and cleanliness to standard
- Responsible for cash management
- Responding to customer feedback
- Regulating time punches
- Regulatory attended trainings and staff meetings as required.
Camp Counselor
Big Lift Summer Learning Program
05.2022 - 08.2022
- Managing students throughout the day, including lessons, activities, and breaks
- Responsible for setting up and cleaning up of daily activities and assisted with scheduled learning
- Planned daily activities and learning opportunities for students
- Incorporated daily check in meetings with supervisor and teacher
- Assured childrens’ safety throughout the week
- Responsible for regulating playtime, bathroom breaks, and child drop off and pick up.
Shift Supervisor
Yogurtland
07.2020 - 12.2021
- Taking inventory of store items
- Responsible for catering orders
- Assisted customers with their purchases
- Cleaned and disassembled machines daily
- Answered the phone to assist callers with orders, questions or concerns
- Maintained store cleanliness and safety
- Maintained communication with the manager on an ongoing basis
- Training new employees
- Setting up new equipment, or replacing damaged items
- Maintaining machinery and computers
- Overseeing the employees’ daily tasks and break schedules
- Managed cash flow, inventory, documents, and paperwork for new hires.
Caregiver Assistant
Westborough Royale
11.2019 - 04.2020
- Delivered food and water to individual rooms
- Responded quickly to emergency calls
- Assisted residents in getting dressed, using the restroom, tidying their rooms, fixing their television/appliances, and walking them to the dining room for meals
- Maintained standards through weekly training
- Assisted residents to various activities
- Assisted residents at mealtime
- Maintained the front desk, answered calls, and assisted residents and visitors
- Assisted residents in morning and evening routines.
Pet Store Associate
Pet Food Express
05.2019 - 09.2019
- Assisted customers in finding the perfect brand of food, bedding, medicine, puppy training classes, grooming tools, and other necessities for their pet
- Keeping the store clean and stocked at all times
- Assisted customers at the register
- Transferred bags of food from delivery trucks to the storage room
- Attended monthly staff meetings
- Responsible for customer returns and satisfaction.
Customer Service Representative/Cashier
Preston's Candy and Ice Cream
11.2016 - 11.2018
- Assisted customers by answering questions about merchandise, policies and concerns
- Responsible for cash management
- Created hand-crafted treats and beverages based upon customer preferences
- Checked inventory for required supplies, restocking
- Worked effectively with fellow team members in fast-paced environment
- Opened and closed the store
- Prepared, packaged and mailed candy for customer orders by phone.
Education
Bachelor of Arts - Project Management
Arizona State University Online
Tempe, AZ10.2024
Skills
- Safety measures
- Excellent customer service skills
- Organizational skills
- Leadership skills
- Time management skills
- Quick learner
- Taking Inventory
- Excellent with kids and adults
- Computer proficient
- Excellent communication skills
- Works well in Fast paced environment
- Cataloging of materials
- Reading programs
- Flexible schedule
- Strong oral and written communication skills
- Customer-Oriented
- Staff Management
- Workplace Safety
- Employee Training
Timeline
Camp Counselor
Big Lift Summer Learning Program
05.2022 - 08.2022
Shift Supervisor
Starbucks
03.2022 - Current
Shift Supervisor
Yogurtland
07.2020 - 12.2021
Caregiver Assistant
Westborough Royale
11.2019 - 04.2020
Pet Store Associate
Pet Food Express
05.2019 - 09.2019
Customer Service Representative/Cashier
Preston's Candy and Ice Cream
11.2016 - 11.2018
Bachelor of Arts - Project Management
Arizona State University Online