Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Jessica Shaw

Holden,Ma

Summary

Poised [Job Title] with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

17
17
years of professional experience

Work History

Lead Health Care Ambassador

Landmark Health (Optum)
4 2021 - 4 2024
  • Create strategic reports to assist team in accomplishing yearly quality measures
  • Worked with several interdisciplinary team members
  • Social work and clinical tasks completed telephonically and in patients homes
  • Managed a panel of 700 patients
  • Trained the team continuously as well as new team members.

Care Coordinator

Landmark Health
09.2020 - 09.2021
  • Triaged incoming patient calls
  • Request and upload records
  • Created reports and utilize them for patient care
  • Managed providers schedule.

Health Care Ambassador

Landmark Health
09.2021 - 04.2021
  • Assisted with closing quality measures quarterly
  • Home visits
  • Performed clinical tests i.e
  • Retinopathy and Quantaflo
  • Placed retention calls to ensure patient engagement in program.

Nanny

09.2016 - 06.2018

Medical Assistant

Reliant Medical Group
02.2015 - 06.2016

Medical Assistant

Beth Israel Deaconess Healthcare
10.2013 - 01.2015

Medical Assistant

St. Vincent Physician Services
03.2011 - 02.2013

Practicum

UMass Memorial
10.2010 - 11.2010

Certified Nursing Assistant

Apple Valley Rehabilitation and Nursing Home
06.2004 - 08.2004

Education

Worcester State College

Registered nurse program - undefined

Mount Wachusett Community College

undefined

Quinsigamond Community College

Medical Assistant Graduate - undefined

Salter College
11.2010 - undefined

undefined

State Certified Nurse Assistant
05.2004 - undefined

Certified Nurse Assistant, Home Health Aide - undefined

American Red Cross Certification Program
02.2004 - undefined

Skills

  • Team Collaboration

  • Program management expertise

  • Analytical Thinking

  • Multitasking Abilities

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Software

Word

Excel

Power Point

Timeline

Health Care Ambassador

Landmark Health
09.2021 - 04.2021

Care Coordinator

Landmark Health
09.2020 - 09.2021

Nanny

09.2016 - 06.2018

Medical Assistant

Reliant Medical Group
02.2015 - 06.2016

Medical Assistant

Beth Israel Deaconess Healthcare
10.2013 - 01.2015

Medical Assistant

St. Vincent Physician Services
03.2011 - 02.2013

Medical Assistant Graduate - undefined

Salter College
11.2010 - undefined

Practicum

UMass Memorial
10.2010 - 11.2010

Certified Nursing Assistant

Apple Valley Rehabilitation and Nursing Home
06.2004 - 08.2004

undefined

State Certified Nurse Assistant
05.2004 - undefined

Certified Nurse Assistant, Home Health Aide - undefined

American Red Cross Certification Program
02.2004 - undefined

Lead Health Care Ambassador

Landmark Health (Optum)
4 2021 - 4 2024

Worcester State College

Registered nurse program - undefined

Mount Wachusett Community College

undefined

Quinsigamond Community College
Jessica Shaw