Jessica Shaw
Presque Isle,ME
Summary
Experienced in managing front desk operations and member services within a gym setting. Leverages strong communication and organizational skills to ensure smooth daily operations and enhance member satisfaction. Possesses knowledge of customer service best practices and effective multitasking to foster a positive and efficient reception area.
Retail professional with a proven history of delivering exceptional customer service while maintaining seamless operations. Recognized for reliability and adaptability in fast-paced environments, effectively contributing to team objectives. Excels in cash handling, customer engagement, and problem-solving, with a strong focus on achieving results.
Professional dental care provider with a solid background in clinical support and patient care. Renowned for excellent communication skills, patient management abilities, and technical assistance during procedures. A dependable team player dedicated to achieving positive outcomes and adapting to evolving environments. Proficient in sterilization techniques, radiography, and upholding infection control standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Northern Maine Oral &facial Surgery , P.A NMOFS Ambulatory Surgery Center
12.2023 - Current
- Assisted in surgical procedures by preparing instruments and maintaining sterile environments.
- Managed patient records efficiently using electronic health record systems for improved accuracy.
- Educated patients on post-operative care and oral hygiene practices to promote recovery.
- Collaborated with dental surgeons to streamline workflow and enhance patient experience.
- Implemented safety protocols during procedures, contributing to a risk-free environment for patients and staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Sterilized rooms and prepped equipment and instruments for 8 procedures daily.
Gym Receptionist
University of Presque Isle
08.2022 - 08.2024
- Welcomed and assisted visitors, providing exceptional customer service at front desk.
- Managed check-in processes for gym members and guests efficiently.
- Maintained cleanliness and organization of reception area and gym facilities.
- Responded to inquiries about memberships, programs, and facility usage effectively.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Assisted members with inquiries, providing exceptional customer service and support during peak hours.
Restaurant Server
Pats Pizza
07.2021 - 01.2022
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Utilized POS system for efficient order entry and payment processing.
- Adapted quickly to restaurant pace during peak hours, ensuring smooth service flow.
- Engaged with customers to create a welcoming atmosphere, encouraging repeat business.
- Managed multiple tables efficiently in a fast-paced environment.
- Supported needs of 4 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Cashier
Pyro City Fireworks
07.2020 - 07.2020
- Operated cash register, processed transactions accurately and efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management, ensuring accuracy in daily cash drawer audits.
- Adapted quickly to high-volume periods, demonstrating flexibility under pressure.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Presque Isle High School
Presque Isle, ME05.2019
Associate of Arts -
University Of Presque Isle
Presque Isle, ME09.2023
High School Diploma -
Caribou Tech Center
Caribou, ME05.2019
Skills
- Integrity in communication
- Reliable team member
- Timely execution
- Collaborative team member
- Eager to acquire new knowledge
- Effective communication
- Effective organization
- Analytical problem solving
- Dedicated work ethic
Certification
- First Aid/CPR Certified
Timeline
Dental Assistant
Northern Maine Oral &facial Surgery , P.A NMOFS Ambulatory Surgery Center
12.2023 - Current
Gym Receptionist
University of Presque Isle
08.2022 - 08.2024
Restaurant Server
Pats Pizza
07.2021 - 01.2022
Cashier
Pyro City Fireworks
07.2020 - 07.2020
High School Diploma -
Presque Isle High School
Associate of Arts -
University Of Presque Isle
High School Diploma -
Caribou Tech Center