Jessica Shay
Riverside,NJ
Summary
Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match to the requirements and will bring immediate value to your company's goal. Previously, in my Human Resources Manager role with Associa Mid- Atlantic, I exercised a calculated and methodical approach to problem solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in ADP, and Microsoft applications, with a proficiency in time management. Because my professional goals align with your mission and values, this opportunity is especially exciting. I am skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. I believe my communication, collaboration and leadership abilities will support and drive your continued organizational success. To demonstrate the scope of my career history and professional competencies, please take a moment to review my attached resume. I appreciate your evaluation of my credentials and subsequent response.
Overview
8
8
years of professional experience
Work History
Associa Mid-Atlantic
Mount Laurel, NJ
02.2021 - 08.2023
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Coordinated technical training and personal development classes for staff members
- Organized and led staff orientation programs and training to promote collaboration
- Created and implemented forward-thinking initiatives to improve employee engagement
- Recruited top talent to maximize profitability
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
- Processed employee claims involving performance issues and harassment
- Coordinated resolution of payroll discrepancies
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions, and taxes
- Maintained payroll information by calculating, collecting, and entering data
- Updated employee files with new details such as changes in address or salary levels.
Talent Acquisition Specialist
Signature. Inc
Moorestown, NJ
01.2020 - 01.2022
- Conducted telephone and in-person interviews to assess candidate experience and qualifications
- Completed human resource operational requirements by scheduling and assigning employees
- Created and distributed job postings on job boards, corporate career sites, and social media networks to increase reach
- Collaborated with managers to identify and address employee relations issues
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Implemented innovative recruitment strategies to increase the number of high-quality job applicants.
Bartender/Server
TopGolf
Mount Laurel, NJ
01.2017 - 01.2020
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Cultivated warm relationships with regular customers
- Checked guests' identification before serving alcoholic beverages
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Seated customers in a timely manner by managing reservations and waitlists skillfully
- Bussed and reset tables to keep the dining room and work areas clean.
Office Manager
Jason's Painting And Home Remodeling
Maple Shade Township, NJ
02.2016 - 04.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed senior-level personnel working in marketing and sales capacities
- Coordinated special projects and managed schedules
- Managed office operations while scheduling appointments for department managers
- Handled Payroll utilizing QuickBooks
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Identified and communicated customer needs to supply chain capacity and quality teams
- Maintained computer and physical filing systems
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Server
Chickie's And Pete's
Marlton, NJ
11.2016 - 06.2018
- Checked guests' identification before serving alcoholic beverages
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
BBA - Childhood Education
Rowan University
Glassboro, NJ06.2020
Skills
- Project Management
- ADP Workforce Now
- Time Management
- Payroll Coordination
- Organizational Policies
- Human Resources Operations
- Active Listening
- Performance Review Management
- Recruitment and Hiring
- Complex Problem-Solving
- Financial Management
- Microsoft Services
Timeline
Associa Mid-Atlantic
02.2021 - 08.2023
Talent Acquisition Specialist
Signature. Inc
01.2020 - 01.2022
Bartender/Server
TopGolf
01.2017 - 01.2020
Server
Chickie's And Pete's
11.2016 - 06.2018
Office Manager
Jason's Painting And Home Remodeling
02.2016 - 04.2019
BBA - Childhood Education
Rowan University
Similar Profiles
Dina HooblerDina Hoobler
Property Manager at Associa Mid-Atlantic Property ManagementProperty Manager at Associa Mid-Atlantic Property Management
Linda CostelloLinda Costello
General Manager at Associa Mid-AtlanticGeneral Manager at Associa Mid-Atlantic
Chelsea TisoChelsea Tiso
Community Manager at Associa Mid-AtlanticCommunity Manager at Associa Mid-Atlantic