Jessica Sheene
Cape Coral
Summary
Professional Receptionist with extensive experience in medical and dental environments. Proven ability to manage high-volume patient interactions while maintaining a positive and efficient workflow. Skilled in appointment scheduling, patient communication, and administrative support. Committed to enhancing patient experiences and supporting healthcare teams effectively.
Overview
14
14
years of professional experience
Work History
Business Assistant
Heartland Dental Care
03.2024 - Current
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Researched and resolved billing discrepancies to enable accurate billing.
Sales
Fabri-tech Outdoor Furniture
03.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set up delivery of products to customers locations on time.
Insurance Verification Specialist
Advanced Pain Management Surgery
03.2017 - 04.2020
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
Title Clerk
Toyota Motor Manufacturing
02.2016 - 03.2017
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Researched customer inquiries regarding title information.
- Prepared daily reports to document title activity and sales.
- Coordinated with other departments to resolve issues related to titling process.
- Performed data entry of vehicle information into system for registration purposes.
- Handled payments from customers for taxes, registration fees.
Assistant
Fabri-tech Screen Enclosures
02.2014 - 01.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
Cashier
Winn Dixie Supermarket
06.2011 - 02.2014
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL05-2013
Skills
- Document management
- Customer service
- Payment processing
- Patient contact
- Prior authorization processing
- Skilled in Dexis,Microsoft word,Excel,HD Intranet
- Insurance coverage verification
- HIPAA compliance
- Insurance billing
Education and Training
other
Timeline
Business Assistant
Heartland Dental Care
03.2024 - Current
Sales
Fabri-tech Outdoor Furniture
03.2023 - 11.2023
Insurance Verification Specialist
Advanced Pain Management Surgery
03.2017 - 04.2020
Title Clerk
Toyota Motor Manufacturing
02.2016 - 03.2017
Assistant
Fabri-tech Screen Enclosures
02.2014 - 01.2016
Cashier
Winn Dixie Supermarket
06.2011 - 02.2014
High School Diploma -
Island Coast High School
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