Jessica Sheffield

-Handled mail, emails, document transmissions and other types of data with both manual and automated tracking strategies.

-Manages 26 conference rooms within FBCH, this includes approving/disapproving room requests and assisting staff with locating available conference rooms for their impromptu training/staff meetings.
-Expertly orders office supplies, PPE supplies, and departmental supplies within the FBCH ordering systems such as DMLSS, CEEP/CERP/, GEARS, and LogiCole.
-Proficient in Excel, Microsoft Word, and PowerPoint applications.
-Possesses a Secret Clearance.
-Assists with all drills and codes that are managed within the FBCH Operations and Emergency Management department.
-Orders and supplies the front entrance screeners with daily PPE for the FBCH patient and staff population that require a mask when entering the facility.
-Familiar with Military procedures, clinic procedures, and protocols.
-Expertly manages and utilizes the hospital's Emergency Notification System Everbridge.
-Always made myself available to send out an impromptu Everbridge message due to inclement weather or a hospital emergency.
-Prepares and executes the Urinalysis messages for the military companies using the Everbridge Notification System.
-Expertly submits time cards and DMHRSi submissions for the OEM team and Information Desk Clerks, and manages training folders ensuring that the OEM team stay compliant.
-I oversee the Information Desk clerks and make sure that they are supplied with office supplies and proper PPE for the front desks to properly function.

-Resolved customer concerns efficiently to promote satisfaction and loyalty.

-Scheduled meetings booked meeting rooms and prepared meeting agendas.

-Delivered top-notch administrative support to office staff, promoting excellence in office operations.

-Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.

-Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.

-Created and updated records and files to maintain document compliance.

-Assisted the Fort Belvoir Community Hospital patients with their daily requests for Behavioral Health Records.
-Possesses great attention to detail which is a requirement when working in such a sensitive job area.
-Expertly managed multiple Healthcare Computer Systems such as AHLTA, CHCS, and HAIMS.
-Communicated well with all management, all patients, and all staff of FBCH.
-Corresponded with all FBCH mental health providers on a daily basis in a professional and courteous manner.
-Handled an immense amount of Behavioral Health requests as the only Behavioral Health Specialist on staff.
-Reviewed, identified, and processed Behavioral Health records for correct format, serviceability, and completeness, ensuring information accuracy.
-Never received a HIPAA violation.
-Analyzed and evaluated Behavioral Health records to ensure compliance with procedural requirements.
-Provided worldwide correspondence support, services, and responsibilities in the department for personnel requests from the military sector and the civilian sector alike.

-Built and maintained positive staff relationships to promote teamwork and better serve clients.

-Kept accurate log of requests for medical information and records.

-Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

-Processed medical records requests from outside providers according to facility, state and federal law.

-Interacted and communicated easily with department personnel and public.

-Communicated effectively with staff, patients and insurance companies by email and telephone.

-Maintained patient records in compliance with security regulations.

-Maintained patient confidence by keeping patient records information confidential.

-Followed exact procedures for handling transfers and other releases of medical records.

-Maintained accuracy, completeness and security for medical records and health information.

-Secured medical records against loss or unauthorized access.

-Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

-Collected and distributed messages to team members and managers to support open communication and high customer service.

-Assisted the Fort Belvoir Community Hospital's patients by giving exact directions to their respective clinics within FBCH.
-Assisted patients by answering a variety of questions daily.
-Assisted patients by transferring their calls to their requested clinics.
-Verifying appointment information for FBCH patients within the Composite Health Care System (CHCS).
-Provided exceptional customer service to all patients and staff within FBCH.
-Reliable, hard-working and works well with others.
-Accurately followed front desk procedures set up by Information Desk Leadership.
-Performed Administrative duties at the front desk while on shift.
-Ability to communicate well verbally and through email correspondence.
-Skilled in utilizing many Healthcare Information Systems.
-Knowledge of Administrative procedures within FBCH.

-Resolved customer problems and complaints.

-Operated multi-line telephone system to independently handle over 150 calls each day.

-Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

-Exceeded goals through effective task prioritization and great work ethic.