Jessica Shera
Westport,IN
Summary
Personable and organized, with natural ability to create welcoming atmosphere and efficiently manage front office operations. Knowledgeable in handling multi-line phone systems and scheduling software, along with managing visitor logs and coordinating meetings. Dedicated to enhancing guest experiences and ensuring smooth day-to-day operations.
Overview
4
4
years of professional experience
Work History
Reception Manager
HR Block
01.2025 - 04.2025
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
HR Block
02.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Front Desk Receptionist
Quality Inn Hotel
08.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
South Decatur High School
Greensburg, IN06-2000
Skills
- Customer service focus
- Data entry proficiency
- Strong leadership
- Time management
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
Timeline
Reception Manager
HR Block
01.2025 - 04.2025
Receptionist
HR Block
02.2024 - 04.2024
Front Desk Receptionist
Quality Inn Hotel
08.2021 - 02.2022
High School Diploma -
South Decatur High School
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